Job description

About the Company

The organization is built around client success, long-term partnerships, and delivering strong business outcomes through thoughtful service and strategic support.

Role Overview

This senior-level position is responsible for managing important client relationships, guiding account strategy, and helping drive revenue growth and retention. The role acts as a high-level advisor to major customers and focuses on expanding partnerships while ensuring service quality and client satisfaction.

Key Responsibilities

Oversee strategic client relationships and manage high-value accounts.
Create and implement account expansion plans that improve client satisfaction and unlock revenue potential.
Act as the main executive contact for important stakeholders and decision-makers.
Develop durable partnerships through proactive communication and consultative account management.
Work closely with sales, operations, product, marketing, and customer success teams to deliver effective client solutions.
Track account performance, customer health, and service delivery quality.
Spot opportunities for upselling, cross-selling, and broader business development.
Handle contract discussions, renewals, and commercial negotiations.
Address complex client concerns and drive timely resolutions.
Prepare executive business reviews, performance updates, and strategic recommendations.

Requirements

A bachelor’s degree in Business Administration, Marketing, Communications, Management, or a similar discipline is preferred.
At least 7 years of experience in account management, client services, customer success, business development, or a related area.
At least 3 years in a senior or leadership role managing clients is preferred.
Demonstrated success handling enterprise-level or strategically important accounts.
Strong ability to build relationships, negotiate effectively, and manage stakeholders.
Excellent communication, presentation, and executive-level engagement skills.
Solid commercial awareness with the ability to identify growth opportunities.
Experience using CRM tools such as Salesforce, HubSpot, Microsoft Dynamics, or comparable systems.
Strong leadership, problem-solving, and decision-making abilities.
Comfortable working independently in a remote setting.

What We Offer

A fully remote role based within the United Arab Emirates.
A competitive compensation package.
Opportunities for professional development and executive leadership growth.
Exposure to strategic client relationships and high-impact business work.
A flexible, collaborative work culture.
A supportive environment centered on customer success, innovation, and high performance.
The chance to shape client strategy, retention, and business growth.
Clear progression opportunities across client leadership, commercial management, and executive paths.

Location

United Arab Emirates

Employment Type

Full-time, remote

Client Director Manager