Client Account Manager

About the company

Deloitte is an established professional services firm with a strong global footprint. The organisation is looking for a strategic Client Account Manager to support an important client relationship, help define account priorities, drive growth, and coordinate activity across teams, insights, and opportunities in a complex environment.

Role overview

In this role, you will work closely with lead client partners and the wider client service team to strengthen account performance and create measurable client value. The position combines strategic planning, commercial thinking, relationship management, and cross-functional coordination.

Key responsibilities

• Work with the Lead Client Service Partner to build, prioritise, and deliver the strategic account plan, while helping drive end-to-end account management activities and growth outcomes.
• Act as a reliable adviser to the client service team, contributing informed viewpoints and constructive challenge to help deliver strong outcomes for the client.
• Improve account operations by putting best practices in place, maintaining a clear operating rhythm, and organising leadership forums that support momentum and stronger client relationships.
• Coordinate across service lines with the Lead Client Partner to identify opportunities, align resources, and present integrated client solutions under the Deloitte brand.
• Maintain the quality of the pipeline and produce account insight reports, using performance data to guide decisions and turn findings into practical actions.
• Run strategy workshops to align stakeholders on client goals, actions, and resource requirements.
• Support pursuits by helping shape opportunity strategy, bringing in the right people, and positioning Deloitte to improve win rates and commercial results.
• Collect client feedback and lead win/loss reviews to sharpen the account approach and feed insights into future plans.
• Contribute commercially, operationally, and strategically as a business partner to the account team.

Experience and requirements

• You should bring strong commercial capability and at least 8 years of relevant experience in strategic or key account management within a complex B2B setting.
• Experience in a matrixed organisation is important, preferably in professional services or a similar corporate environment.
• You need proven ability in account planning and growth strategy, with a track record of helping shape account direction and ambition.
• Experience managing opportunities or pursuits through to completion is required.
• You should be a strong relationship builder who can work with internal stakeholders, including partners, and explain client needs from both business and commercial angles.
• Strong project management, problem-solving, and communication skills are essential, along with the ability to build teams, develop ideas, and deliver high-quality outcomes.
• Coaching and influencing ability, together with a credible and persuasive communication style, is expected.
• You must be a critical thinker who can ask open questions, probe deeply, and generate fresh ideas that support client relationship success.

Additional information

Deloitte is focused on creating positive outcomes for clients, communities, and people. The company values inclusion, shared responsibility, and a workplace culture where diverse perspectives are respected and everyone has the chance to grow and develop.

Rewards and benefits

The organisation believes effort should be recognised beyond base pay and promotes a work environment built on trust, balance, wellbeing, and personal connection.

• Flexible work arrangements to help you balance work in a way that suits you, the team, and clients.
• Support for professional growth through subsidised qualifications and paid professional memberships.
• Subsidised health insurance.
• Income protection insurance.
• 22 days of annual leave.
• Social events, social sports teams, and monthly firm drinks.
• Wellness and wellbeing support.
• Volunteer days focused on community contribution.
• A commitment to environmental and sustainability initiatives.
• Additional benefits beyond those listed.

Equal opportunity and application notice

The employer is an equal opportunities organisation and encourages applications from people of all backgrounds, including women and under-represented groups. Applicants are invited to apply even if they do not meet every criterion, or if their experience, working hours, or qualifications are not an exact match.

Be alert to fraudulent recruitment messages. Official communication from Deloitte New Zealand will come from approved company email domains or the company’s interview platform. If an email appears suspicious, its authenticity should be checked through the company’s official contact channel.