Claims Processing Specialist - Fully Remote | Upto $120/hr

About the Role

Mercor works with top creative and technical professionals and matches them with leading AI research organizations. The company is based in San Francisco and is backed by Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.

This opening is for insurance domain specialists who can support AI workflow training across underwriting, claims, compliance, and related insurance operations.

Role Responsibilities

• Map complete insurance processes from start to finish, including underwriting, claims decisions, and policy servicing.
• Check and improve AI-produced workflow transcripts so they are precise and thorough.
• Build well-structured examples that mirror real insurance decision-making in practice.
• Assess outputs to ensure they align with industry norms and regulatory requirements.
• Work asynchronously with research teams to strengthen workflow accuracy and representation.

Qualifications

• 8+ years of experience in commercial underwriting; CPCU or AU certification is preferred.
• 6+ years of experience in personal lines underwriting; leadership experience is a plus.
• 8+ years of experience in claims processing and adjudication; AIC or SCLA certification is preferred.
• 6+ years of experience in fraud and SIU; CFE certification is preferred.
• 5+ years of experience in policy administration, either in insurance operations or policy services.
• 6+ years of experience in actuarial and pricing work in P&C; FCAS or near-credentialed status is preferred.
• 6+ years of experience in regulatory compliance within insurance compliance or related regulatory functions.
• 5+ years of experience in producer and distribution management in agency operations or distribution compliance.
• 4+ years of experience in submissions and broker processing in underwriting support or broker-facing roles.
• Strong precision and the ability to explain complex workflows in a clear way.

Compensation & Legal

This role is paid at $120 per hour. Pay is based on each completed workflow transcript, and the work is handled as individual project-based tasks.

Application Process

• Send in a resume or a brief summary of relevant insurance experience.
• Complete a short form covering your domain expertise and certifications.
• Some candidates may be asked to complete a short sample assignment.
• Applicants usually hear back within a few days.

Resources & Support

Details about the interview process and platform can be found in the company’s documentation. For support, contact support@mercor.com.

Additional Information

The team reviews applications every day. To be considered, you must complete the AI interview and the remaining application steps.