Chief Operating Officer

Position Summary

The Chief Operating Officer is a senior executive and a core member of ACCC’s leadership team, working closely with the CEO to turn strategy into organization-wide execution. This role oversees the association’s main business functions, making sure priorities, programs, services, and initiatives are properly planned, funded, and delivered. The COO will strengthen performance, improve operational effectiveness, and encourage collaboration across departments in support of ACCC’s mission and long-term goals. As ACCC grows as an independent organization, this position will help define the future operating model, leadership structure, and capabilities needed for the next stage of growth and impact.

The role partners with the CEO, executive team, Board leadership, volunteer leaders, and staff to ensure the full operating model is aligned, coordinated, and producing measurable outcomes.

Executive Leadership and Organizational Performance

• Act as a member of the executive leadership team and provide strategic guidance to the CEO.
• Promote alignment and execution across departments, programs, and strategic initiatives.
• Set performance expectations, accountability frameworks, and operational measures that advance organizational goals.
• Lead enterprise planning and performance management efforts that support effectiveness and continuous improvement.
• Create dashboards, reporting tools, and performance indicators to track progress against strategic goals.
• Encourage strong communication and collaboration among department leaders to keep execution coordinated.

Strategic Planning and Execution

• Work with the CEO and executive team to convert strategic priorities into practical operating plans.
• Lead annual planning activities and help define goals, objectives, and success metrics.
• Track organizational progress and identify ways to improve scale, impact, and effectiveness.
• Offer operational analysis and recommendations to support executive decisions and long-range planning.
• Make sure departmental priorities and resources stay aligned with ACCC’s strategic direction and business needs.
• Balance member value, mission delivery, sustainability, and long-term growth when setting priorities.

Transformation and Change Leadership

• Sponsor organization-wide efforts that improve effectiveness, scalability, and long-term stability.
• Continuously refine systems, processes, technologies, and workflows.
• Identify opportunities to improve performance, efficiency, and service delivery.
• Help build a high-performing culture centered on accountability, teamwork, innovation, and service.
• Support change management efforts and adoption of new tools and ways of working.

Cross-Functional Oversight and Program Delivery

• Provide executive oversight for major initiatives, programs, and strategic projects.
• Ensure collaboration across membership, education, meetings, marketing, communications, and corporate development teams.
• Clear obstacles that block execution and strengthen coordination across functions.
• Review program performance to confirm expected outcomes and organizational goals are being met.

Financial Stewardship and Resource Management

• Partner with leaders on budgeting, financial planning, forecasting, and resource allocation.
• Support fiscal sustainability by aligning resources to strategic and operational priorities.
• Review department budgets, staffing plans, and metrics to ensure resources are used effectively.
• Monitor operational results and look for ways to improve efficiency and return on investment.

Executive Team Leadership and Talent Development

• Directly oversee and support senior leaders responsible for Membership, Education & Programs, Corporate Development & Strategic Partnerships, Marketing & Communications, Meetings & Events, and operations.
• Coach and develop senior leaders while expanding leadership capability across the organization.
• Promote a culture that is collaborative, accountable, and results-driven.
• Support succession planning, talent growth, and workforce planning.
• Ensure teams have the systems, tools, and resources they need to succeed.

Governance, Board Relations, and External Engagement

• Partner with the CEO and Board on governance, strategic planning, and organizational decision-making.
• Support Board committees, volunteer leaders, and governance structures to strengthen leadership and engagement.
• Present operational updates, performance insights, and recommendations to the Board and committees when needed.
• Help prepare Board materials, strategic planning documents, and organizational reports.
• Represent ACCC externally with key stakeholders, partners, and industry collaborators as appropriate.

Qualifications and Experience

• A bachelor’s degree in Business Administration, Healthcare Administration, Public Health, Nonprofit Management, or a related field is required; an advanced degree such as an MBA, MHA, MPH, or CAE is preferred.
• At least 12 years of progressive leadership experience in healthcare associations, nonprofit healthcare organizations, or membership-based organizations is required.
• Proven ability to lead complex cross-functional teams, strategic planning work, and organizational transformation is required.
• Experience working with Boards, volunteer governance structures, and committees is required.
• Strong business judgment, communication ability, and stakeholder engagement skills are required.
• Experience in oncology or healthcare associations is strongly preferred.

Preferred Background

• Advanced credentials such as MBA, MHA, MPH, CAE, or a similar degree or certification are preferred.
• Holding the Certified Association Executive (CAE) designation is preferred.
• Experience in oncology, cancer care, healthcare provider organizations, medical specialty societies, or healthcare professional associations is preferred.
• Prior leadership in growth, transformation, or modernization initiatives is preferred.
• Experience managing multi-functional teams across membership, education, meetings, marketing, communications, corporate development, or related association functions is preferred.

Work Environment and Additional Details

This is a remote role with sustained computer-based work and extensive virtual collaboration.

Some overnight travel is required for Board meetings, leadership meetings, conferences, and organizational events, representing about 10% to 15% of the schedule.

ACCC is committed to equal employment opportunity and does not tolerate discrimination or harassment. Hiring decisions are based on business needs, job requirements, and individual qualifications, without regard to protected status under applicable law.

Application Instructions

Interested candidates must complete and submit an application through the employer’s designated application process to be considered. Applications sent through other channels will not be reviewed.

Compensation Disclosure

The pay range for this position is intended to reflect the role’s scope, responsibilities, and future growth potential. It is also designed to show the longer-term compensation progression for the position. Final offers will be based on experience, qualifications, skills, and overall fit.

Salary band: $236,000 to $295,000.