Chief Operating Officer

Opportunity

BIS Safety Software is looking for a Chief Operating Officer to join its Sherwood Park, Alberta office in a newly established leadership role. Reporting to the CEO, this executive will help turn ambitious ideas into clear, practical plans and lead the organization through its next stage of expansion.

The COO will be responsible for key operating areas such as Risk & Compliance, Legal, Finance, and Operations. As the business grows, this role will help keep the company organized, scalable, disciplined, and responsive, while preserving the agility needed to innovate and take advantage of market opportunities. The organization values humility, teamwork, and an entrepreneurial mindset, and aims to grow sustainably without losing momentum.

About the Company

BIS Safety Software is a rapidly growing technology company that develops software for the safety sector. Established in 2006 and headquartered in Sherwood Park, Alberta, the company has built a strong reputation by focusing on customer relationships and ongoing innovation.

What the Role Requires

This position is best suited to a builder-type leader who has a proven record of scaling businesses. Experience in B2B SaaS, developing leadership capability, creating repeatable systems, and supporting a mission-driven, high-performing culture will be especially valuable. The company is seeking someone who leads with quiet confidence, raises the performance of others, and reinforces accountability through the right operating structures.

The right candidate will know how to apply recognized growth frameworks such as Scaling Up, EOS, OKRs, Lean, or Agile methods to support disciplined execution, alignment, adaptability, and long-term growth.

Responsibilities

• Work with the CEO and leadership group to shape company strategy and anticipate changes in the market.
• Convert the overall vision into a practical business plan with clear priorities, milestones, and follow-through.
• Coordinate execution across departments on major company initiatives while keeping teams aligned and accountable.
• Create and refine scalable operating systems, including automation and process improvements that support growth.
• Maintain strong operational discipline so each department works within budget and meets its targets.
• Help leaders identify the highest-value OKRs and strategic initiatives.
• Set up and review dashboards, KPIs, and reporting tools that support performance management and decision-making.
• Spot and implement ways to improve efficiency and reduce costs while protecting quality.
• Back growth initiatives such as better sales productivity and market expansion.
• Shape the organization structure for future scale, not just current demand.
• Coach and develop leaders while strengthening performance management and accountability.
• Improve systems and processes so the business can adapt quickly as conditions change.

Qualifications

• A post-secondary credential is preferred, such as a bachelor’s degree in business, computer science, or a related field; an MBA or master’s degree is an added advantage, though not mandatory.
• At least 10 years of senior leadership experience with strong strategic thinking, financial understanding, and excellent communication skills.
• Experience scaling organizations to $100M+ is a plus, particularly in SaaS or software.
• Strong grasp of business and financial drivers, including P&L levers.
• Evidence of improving operational performance, efficiency, and growth in measurable ways.
• Experience owning P&L in a high-growth environment.

Key Competencies

• Leads with humility and builds trust while empowering others.
• Comfortable with technology and quick to adopt new software tools.
• Strong at designing, implementing, and improving systems and processes.
• Experienced in operational excellence, business strategy, and growth modeling.
• Able to analyze market trends, competition, and customer needs to guide strategy.
• Confident in challenging assumptions to support better business decisions.
• Connects long-term goals with day-to-day execution.
• Builds alignment, accountability, and performance across different teams.
• Skilled in guiding organizations through change.
• Excellent communicator with strong influence across all levels of stakeholders.
• Capable of coaching senior leaders to lift team performance.
• Organized, proactive, and adaptable in a fast-moving environment.
• Knowledgeable in performance dashboards, OKR systems, and operational automation.
• Hands-on leadership during growth phases is an asset.

What Success Looks Like

After 3 months, the COO is expected to present a full operational review and roadmap covering structure, gaps, and growth opportunities.

By 6 months, the top priorities should be moving ahead with defined plans, milestones, and outcomes underway.

By 12 months, the role should have produced clear gains in efficiency, financial discipline, and cross-functional execution, supported by strong dashboards and KPIs.

Culture and Values

The company describes itself as highly entrepreneurial, with an open environment that encourages collaboration, communication, and learning by doing. New ideas and practices are adopted quickly when they help improve the product or the business. The culture is also action-oriented, flexible, and comfortable with change.

Humility is an important part of the workplace, reflected in a preference for substance over titles. The company emphasizes integrity, compassion, and shared success, with a strong belief in winning together as a team.

Additional Information

This is a newly created leadership role based in Sherwood Park, Alberta, Canada. The organization is seeking a senior operations leader who can help guide the company through its next phase of expansion while protecting its culture and sharpening its competitive position.