Central Appointments Co-ordinator

Role overview

The Central Appointments team at Ilkeston Community Hospital is looking for an organised, adaptable and enthusiastic person to join the specialist coordination team as a Co-ordinator. The team manages outpatient bookings for patients across five community sites and works together to help deliver the best possible care.

Hours available

Two part-time vacancies are available: one for 24.5 hours per week and one for 32 hours per week.

What the role involves

This position includes a broad mix of clerical and administrative work. Key duties include managing waiting lists, arranging appointments, handling RTT pathways and responding to telephone enquiries. Because the workload can vary, the successful applicant will need to be comfortable taking a flexible approach.

What we are looking for

We need someone who communicates clearly and confidently, and who can work effectively with clinicians, other clinical colleagues and patients. Strong planning, organisation and time management skills are important, along with the ability to handle several tasks at once and stay effective under pressure. Flexibility is essential to support service demands. Experience or awareness of the 18-week referral-to-treatment policy and standards would be an advantage. The post holder should be able to work well within a team as well as on their own with limited supervision.

Training and support

Full training will be provided on the relevant hospital IT systems, together with a structured induction for the successful candidate.

Recruitment dates

The application closing date is 22 June 2026 and interviews are scheduled for 3 July 2026.

About the Trust

The Trust describes itself as a community-focused organisation committed to providing Exceptional Care Together. Its core values are Compassion, Openness and Excellence, which guide how the organisation works and the behaviours expected across the Trust.

Benefits and support

• Opportunities for both professional and leadership development.
• Support throughout the recruitment process, during joining, and after you start.
• Additional staff benefits such as an employee assistance programme, discounted gym membership, onsite fitness classes and car schemes.

Key facts about the Trust

• On average, the Trust handles 4,810 outpatient appointments each day.
• It is the 4th busiest trauma and orthopaedic outpatients department in England, averaging 2,077 patients per week.
• Across its network, an average of 1,115 patients attend A&E every day, making it the 3rd largest in the country.
• The hospitals admit around 195 emergency patients each day.
• Last year, the Trust carried out almost 33,700 planned operations across 57 operating theatres.
• It is one of only 7 Trusts in the UK with more than 50 operating theatres.
• More than 140 elective procedures are completed on each working day.

Contact for informal enquiries

For further details or an informal discussion, contact Lindsay Brookes, Team Leader, at lindsay.brookes@nhs.net or 0115 8554163.