Cash Office Responsible

About the Company

H&M Group is a worldwide fashion company behind multiple strong brands and ventures. Its purpose is to show that great design, accessible pricing, and sustainable choices can coexist. The company is focused on making fashion available to more people, with customers guiding its decisions.

Across the organization, thousands of committed colleagues work together through a common set of values and a shared culture. Their collective aim is to help move the fashion industry toward a more inclusive and sustainable future.

Role Overview

As a Cash Office Responsible, you will manage the store’s cash office and sales-floor administration, making sure processes run smoothly and in line with company expectations. You will also coach and assist store colleagues so they feel confident handling cash, stock, banking, and related administrative tasks.

You will work closely with the store management team and support a positive customer and colleague experience while representing the brand professionally at all times.

Key Responsibilities

• Improve store operations by applying strong cash-handling practices, maintaining technical equipment, and following administrative routines, while supporting leaders and colleagues when customer service support is needed.
• Handle reconciliation tasks, cash routines, and opening/closing procedures for the cash desk, investigate variances, and coordinate follow-up with management and loss prevention teams.
• Maintain security procedures according to company standards and assist with audits when needed.
• Work with store leadership to help ensure a smooth experience for both customers and colleagues on the sales floor.
• Train store team members on checkout processes, cash-point routines, and the store procedures linked to your responsibilities, ensuring they are followed consistently.
• Act as a positive representative of both yourself and the brand in every customer interaction.

Who You Will Work With

You will be part of the store team, which may include Sales Advisors, Department Managers, Store Managers, Visual Merchandisers, Assistant Store Managers, Cash Office Responsible colleagues, and Delivery Responsible colleagues in larger stores. You will also interact with the wider area team and coordinate across stores to share ideas and support overall performance.

What Makes You a Good Fit

H&M is looking for someone with a proven ability to coach and develop teams while supporting company values and a healthy workplace culture. The ideal person is organised, efficient, and always looking for better ways to improve routines and in-store processes. They should communicate well, work reliably with others, and do well in fast-moving, collaborative settings.

You should also be curious, adaptable, decisive, and focused on practical solutions. A strong interest in creating positive customer experiences and supporting product sales is important for success in this role.

Why This Role Stands Out

• You will join a welcoming, inclusive workplace that encourages individuality.
• The company offers development opportunities across global locations.
• Employees benefit from health insurance and wellbeing support for themselves and family members.
• You can access an employee discount across H&M Group brands.
• The role follows a 5-day work week to support work-life balance.
• Colleague Resource Groups provide additional community and networking opportunities.
• The company supports retirement savings, paid leave, paid time off, and a community day for local volunteering, where applicable.

Additional Information

This is a full-time, on-site role based in Delhi, and it reports to the Store Manager.

Application Note

The hiring process is competency-based and designed to be fair and equitable. Candidates are requested not to include a cover letter with the application.