Care Coordinator - NYC

About Atria

Atria Health Institute is a membership-based primary and specialty care practice built around prevention and longevity. Its care model brings together physicians from multiple disciplines to provide proactive, preventive, and precision-focused support for members and their families. Annual membership includes primary care, advanced screening and diagnostics, urgent care, specialty consultations, 24/7 home visits, and imaging.

The organization’s goal is to help equalize healthspan and lifespan by applying science directly to medicine in real time, while restoring a more human experience to health care. Delivering this kind of highly personalized preventive care depends on a team committed to excellence.

The institute launched its flagship New York location in 2022, expanded into South Florida in 2024, and plans to open its Los Angeles institute in late spring 2026.

Role overview

This NYC-based position offers the chance to join the flagship team as a Care Coordinator. The role relies on strong administrative ability and outstanding customer service to create a seamless experience for members and help raise the standard of care coordination.

The team is looking for highly organized, considerate, service-minded problem solvers who can partner closely with a top-tier clinical group. The right person does more than arrange appointments; they help shape a polished health care experience. In this role, you are expected to be the steady support for members and the driving force behind keeping care moving forward.

Success in this position requires a strong commitment to high standards, professionalism, teamwork, flexibility, and self-direction. Attention to detail matters, as does the ability to communicate clearly and calmly with members, prospective members, and colleagues. The environment is fast paced, and quick responses are an important part of the member experience.

Key responsibilities

• Act as the main contact for scheduling and administrative support for members, clinical staff, and membership teams.
• Book appointments, referrals, and other care-related interactions accurately and efficiently.
• Support physicians and specialists directly, including coordination of their patient panels.
• Work with Care Coordination, Hospitality, Membership, and Clinical Operations teams to deliver smooth and connected care.
• Provide administrative help to clinical teams by answering calls, organizing meetings, managing physician calendars, and setting up conference calls.
• Help maintain and update internal administrative systems so information is completed correctly and communicated clearly.
• Obtain medical records and follow-up documentation from outside providers.
• Use EMR systems and other databases to prepare records for clinical use while maintaining strict confidentiality.
• Keep clinical teams organized and on schedule through proactive communication throughout the day.
• Learn the institute’s technology, workflows, and best practices to support staff and improve the member experience.
• Stay current on team initiatives and deadlines.
• Maintain a polished, respectful manner with both internal and external contacts.
• Provide after-hours and weekend coverage when needed.

Requirements

• Bachelor’s degree.
• At least 5 years of customer service experience in a clinical, hospitality, or membership setting.
• Strong attention to detail, with a clear commitment to relationship-building and confidentiality.
• Ability to remain adaptable and flexible in a fast-moving, changing environment.
• Professional written and verbal communication skills, especially by email and phone.
• Healthcare experience is preferred.
• Experience with health information management or EMR workflows is preferred but not mandatory.
• Knowledge of HIPAA privacy and security standards is preferred but not required.
• Familiarity with Zendesk, Spruce, and/or Slack is preferred but not required.
• All employees working onsite in NYC must be fully vaccinated against COVID-19 before their start date, unless they qualify for a medical or protected religious accommodation.

Benefits

• Medical and wellness coverage fully paid by Atria from the first day of employment.
• Flexible time off.
• 401(k) contributions with a 4% employer match after 6 months.
• Access to continuing medical education opportunities to support CME and CEU requirements for licensure.
• Fitness perks, including Wellhub.
• Time to contribute to underserved communities and volunteer in meaningful ways.

Equal opportunity

Atria is an equal opportunity employer and considers applicants without regard to race, color, religion, marital status, age, national origin, ancestry, disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic under applicable law. The company values diversity and inclusion as essential to its success and actively seeks talent from a broad candidate pool.

Compensation

The annual salary for this role is between $85,000 and $100,000.