Call Center Agent - Arabic Speaker

Company Overview

Unique Homes Worldwide Properties LLC / يونيك هومز ورلدوايد العقارية ذ.م.م is a well-established Abu Dhabi real estate agency offering services across property sales, leasing, marketing, property management, facility management, maintenance, and fit-out work.

Role Summary

This full-time position is based on site in Abu Dhabi and focuses on managing customer calls, supporting clients in Arabic and English, and ensuring a smooth, professional service experience. The role also requires keeping accurate records of interactions and coordinating with internal teams to help the business operate effectively.

Key Duties

• Answer incoming calls and handle outbound calling as needed.
• Respond to customer questions and provide clear, helpful support.
• Work toward resolving customer concerns and issues promptly.
• Maintain positive relationships with clients through professional communication.
• Record customer conversations and updates in the system or CRM.
• Coordinate with other departments to support company objectives.

Required Qualifications

• Experience or strength in customer service, customer support, and customer satisfaction.
• Strong verbal and written communication with good interpersonal skills.
• Comfort using computers, software tools, and CRM platforms.
• Fluency in both Arabic and English is mandatory.
• Previous exposure to call center or customer service work is a plus.
• Ability to juggle several tasks while managing time well.
• Positive mindset, resilience, and willingness to work collaboratively.

Additional Notes

This is a full-time onsite opportunity in Abu Dhabi. The source did not specify salary, perks, number of openings, education level, or application deadline.