Cafe Assistant / Customer Service Associate

Role overview

Al-Futtaim Group is a long-established, privately owned regional business with operations across automotive, financial services, real estate, retail, and healthcare. The organization works with many internationally recognized brands and is driven by customer focus, collaboration, respect, excellence, and integrity.

This position is for a Customer Service Associate within the retail environment. The role centers on creating a positive shopping experience by helping customers, supporting sales, keeping the outlet organized, and making sure stock and checkout operations run smoothly.

What you will be doing

• Provide attentive service to customers and support them with their day-to-day needs.
• Handle simple customer concerns and pass more complex issues to the appropriate team when required.
• Keep the store arranged neatly and aligned with visual merchandising expectations.
• Maintain cleanliness across the sales area so the space stays welcoming and orderly.
• Support incoming deliveries, replenish merchandise, and help maintain healthy inventory levels.
• Suggest relevant products to customers using upselling and cross-selling techniques.
• Stay informed about product details so recommendations are accurate and useful.
• Work the cash register, process payments, and follow the company’s cash-handling rules.
• Keep the checkout area tidy and ensure transactions are processed correctly.

Skills and experience needed

• Clear and confident verbal communication.
• Strong customer service orientation.
• Good attention to detail when maintaining store presentation.
• Ability to promote additional products appropriately.
• Comfort working with cash registers and payment procedures.
• Interpersonal skills for dealing with customers in a retail setting.
• Basic understanding of stock handling and inventory support.

Who this role suits

Applicants with prior experience in customer-facing roles and a track record of delivering good service are preferred. The role also suits people who can communicate well, interact positively with shoppers, keep standards high, and follow checkout and cash management procedures.

About the employer

Al-Futtaim Retail is a major retail business with a strong presence across the Middle East, Africa, and Asia. Its portfolio includes partnerships with well-known brands and a large network of stores offering both fashion and food products. The business continues to expand through new brand launches and ongoing development of its retail operations.