Business Systems Support Analyst

Role overview

Storable is hiring a Business Systems Support Analyst to act as the initial point of contact for Salesforce and go-to-market systems requests. In this role, you will handle everyday support work, complete small configuration updates, assist with minor fixes, and pass more complex issues to the Business Systems team. The position is suited to someone who enjoys troubleshooting, stays organized under pressure, and wants to deepen technical expertise. It is also positioned as a growth opportunity toward Salesforce Administration or Business Systems Analysis.

Request intake and triage

• Review and manage incoming issues from standard support channels such as ticketing tools, Slack triage, and email.
• Sort requests by urgency, business impact, and existing triage guidelines.
• Carry out first-pass analysis to identify whether the issue is caused by user behavior, data, configuration, or a platform defect.
• Record non-routine work and send it into the Continuous Improvement intake process with sufficient background information.

Salesforce administration support

• Handle basic user administration, including account provisioning, deactivation, permission changes, and license assignments.
• Make small configuration updates such as page layout tweaks, list view changes, reports, dashboards, and simple Flow adjustments.
• Complete minor data maintenance tasks like CSV uploads, bulk edits, and duplicate cleanup.

Bug investigation and resolution

• Diagnose small automation problems, validation rule issues, missing mappings, and workflow breakdowns.
• Recreate reported issues to help clarify them before escalation.
• Fix low-complexity problems independently and document the underlying cause clearly.

Escalation coordination and ownership

• Coordinate issues that require deeper technical attention from other team members.
• Partner with Salesforce Administrators, Developers, and Business Systems Analysts to keep escalated work moving efficiently.
• Own stakeholder communication, including progress updates, expected timing, and closure summaries.
• Monitor repeated incidents to uncover trends that may need broader system changes.

Documentation upkeep and improvement

• Spot mistakes or missing details in internal and customer-facing documentation.
• Revise FAQs, job aids, and process documentation so they match current practice.
• Collaborate with BSAs and PMs to ensure updates follow governance requirements.
• Maintain a record of known issues and promote visibility across teams.

Continuous improvement and system health

• Raise recurring issues, friction points, and quality concerns with the Business Systems team.
• Join Continuous Improvement discussions when needed and represent recurring BAU trends.
• Recommend better intake flows, triage rules, user messaging templates, and documentation standards.
• Keep current on Salesforce platform fundamentals and team processes.

Qualifications

The ideal candidate brings at least 2 years of experience in technical support, helpdesk work, business analysis, or another systems-focused role. They should understand Salesforce fundamentals such as objects, fields, layouts, reports, and permissions, and be capable of diagnosing problems methodically. Strong written and verbal communication, excellent organization, and careful attention to detail are essential. The role also calls for comfort with unfamiliar systems, strong documentation habits, and the ability to use AI tools to improve operational efficiency and productivity. A Salesforce Administrator Certification is required or in progress; Advanced Admin or a higher credential is preferred.

Preferred background

• Experience supporting go-to-market teams such as Sales, Marketing, Customer Success, or Support.
• Exposure to tools like HubSpot, DocuSign, or similar business systems.
• Prior involvement in ticket triage or operational support workflows.
• Interest in building a career path toward Salesforce Administration or Business Systems Analysis.

Eligibility and location requirements

Applicants must be legally authorized to work in the United States on a full-time basis. Although the company operates in a distributed model, this role is only open to candidates who live in one of the following states: AL, AZ, CA, CO, CT, FL, GA, ID, IL, IN, IA, KS, LA, MD, MA, MI, MN, MO, MS, NC, NE, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, or WY.

About Storable

Storable builds technology for specialty real estate, with a focus on self-storage, marine, and RV & camping businesses. Its platform combines management software with marketplace listings, websites, CRM, insurance, payments, and related solutions to help owners and operators perform better every day. The company describes its culture as “Win More” and is increasingly adopting an AI-forward approach through automation, analytics, and data-driven decision-making.

Benefits and perks

• Comprehensive health coverage for employees and their families, including fully paid short-term and long-term disability and life insurance at two times base salary.
• 401(k) match after 60 days, with full vesting after one year.
• Employer HSA contribution plus an HRA to help reduce deductible costs.
• Flexible vacation with immediate access and a “take what you need” approach.
• Be More rewards and recognition program with redeemable experiences and gifts.
• 8 hours of Volunteer Time Off each year.
• 8 hours of Rest, Relax, Recharge time for mental health.
• Mental well-being support for employees and dependents, including counseling, stress management, and mindfulness resources.
• Fully paid parental leave: 12 weeks for primary caregivers and 6 weeks for secondary caregivers.
• Paid Paw’ternity Leave and Pet Bereavement time.
• Four weeks of fully paid Caregiver Leave for caring for aging dependents or family members.
• $50 monthly home data stipend and a $250 home office sign-on bonus.
• Fertility care support options.
• Access to financial experts for money guidance and planning.
• Direct Student Loan Payment Program, subject to eligibility rules.

Important notice

Storable states that all official communication will come from email addresses ending in @storable.com. It does not make offers without a formal interview process. Anyone who receives a suspicious message or offer should verify it directly with the HR team at POps@storable.com. If a communication appears fraudulent or uses the company name improperly, it should be reported immediately to that same email address.

Pay transparency

The company says the posted compensation reflects base salary market potential over time and that the final offer will depend on internal budget as well as the candidate’s skills and experience. The stated range for this role is $70,000 to $90,000 USD.