Business Operations Analyst

About the team

Join Cisco’s Networking organization and its Central Operations function in Bengaluru. This team supports the company’s long-standing networking business by improving how work is run across groups, using real-time information, coordinated processes, and operational discipline to increase efficiency and speed of execution. The role sits within the Networking group and works closely with business units and partner teams across the enterprise.

The mission of Central Operations is to streamline business practices as a shared service, improve operating efficiency, and support better decisions through synchronized processes and data-driven insights. The broader goal is to create stronger human and cost efficiencies, unlock capital earlier, and improve operating leverage across Cisco.

Role overview

As a Business Operations Analyst, you will own the full lifecycle of funding commitment processes inside Cisco. This includes entering requests, ensuring policy compliance, tracking them through approvals, responding to questions, and making updates when needed. The work also covers cross-charge activity, accrual support, and coordination with internal organizations such as Finance, Procurement, GSM, GPS, and Security Compliance.

You will operate within Cisco’s internally developed Business Operations Command Center toolset and help the team by supporting training, documentation, operational procedures, and process improvements. The role is hands-on, highly collaborative, and focused on accurate execution of tactical business processes.

What you will do

• Manage end-to-end purchase order and sales order commitments, including CCW requests.
• Support finance teams with accrual-related work.
• Own transactions in Beeline (C-Worker Connect) from start to finish.
• Handle mid-quarter changes and contract amendments.
• Coordinate with stakeholders to ensure approved budgets are used effectively.
• Help requesters navigate the buying process.
• Support supplier onboarding activities.
• Review contracts before approval submission to confirm they meet finance requirements.
• Execute cross-charges across business units.
• Follow GPS, GSM, and Finance policy requirements accurately.
• Manage several workstreams at once while meeting deadlines and objectives.
• Collaborate across time zones, cultures, third-party relationships, and multiple Cisco functions.
• Continuously improve business operations processes and practices.
• Program manage a range of business processes with clear prioritization.

What Cisco is looking for

The right candidate will have strong working knowledge of purchasing systems and the policies that govern funding commitments. You should be comfortable with tools such as SmartBuy, iProcurement, FinABC, GPE/BATS, Fieldglass, CCW, and related ordering and cross-charge systems.

This position suits someone who has spent years in business operations, finance support, or order fulfillment and wants to work more closely with business teams. You should be organized, quality-focused, detail-oriented, and able to spot issues early before they become blockers. The role also calls for a proactive mindset, good judgment, and the ability to drive improvements in how work is done.

Success in this role depends on strong cross-functional relationships, confident communication, and the ability to deliver practical outcomes in a collaborative environment. You should be comfortable with global working hours since many internal customers are based internationally.

Minimum qualifications

• BA in Business or an equivalent degree.
• 3–4 years of experience in business support, finance, or operations.
• Preferred: 2+ Cisco years in operations or finance supporting end-to-end PO cycle management and internal ordering (CCW).
• Working knowledge of CCW, SmartBuy, Beeline (CWC), and FinABC.
• Basic understanding of Opex, Capex, and COGS categories.
• Knowledge of finance and procurement rules related to Cisco fund commitments.
• Strong written and verbal communication skills, with the ability to influence stakeholders at all levels.
• Demonstrated leadership and experience working with cross-functional teams to align decisions and execution.
• Understanding of business operations areas such as budgeting, procurement, hiring, onboarding, contracts, and negotiations.
• Experience preparing and presenting complex spreadsheets for analysis and comparison.
• Energetic, collaborative, and effective as a team player.

Work style and expectations

This is a highly collaborative role with daily tactical responsibilities. You’ll need to work effectively across multiple teams to support Cisco Enterprise Networking and help improve operational outcomes across the business unit.

The role requires strong professionalism, a results-oriented mindset, and the ability to work steadily through detailed operational tasks while maintaining high quality.

About Cisco

Cisco builds technologies that connect and protect organizations in the AI era and beyond. The company has spent four decades creating solutions that help people and technology work together across physical and digital environments. Cisco emphasizes innovation, collaboration, and global impact, with opportunities to grow and contribute across a wide technology landscape.

The company describes its culture as team-oriented and empathetic, with a focus on creating meaningful solutions at scale.