Business Analyst

About Certis

Certis is an outsourced solutions provider that delivers integrated services spanning security, facilities management, and customer experience. Based in Singapore and expanding in Australia and Qatar, the company uses technologies such as AI and robotics to support essential services that help protect people and strengthen communities.

The role is part of a broader mission to create safer and smarter outcomes for individuals and businesses. Certis emphasizes growth, varied career paths, and opportunities to contribute meaningfully.

Life at Certis

Work at Certis is centered on using technology to create a smarter and safer environment, with solutions built on trust and delivered by people.

The company supports professional development through opportunities across different roles, regions, and technologies, while leaders and a growth-oriented culture help employees progress further.

Certis also aims to generate long-term value for customers, society, and the environment through work that protects communities and supports more sustainable outcomes.

Role Overview

As a Business Analyst, you will work with stakeholders and vendors to translate business needs into workable solutions, support implementation, and help ensure systems and changes are delivered effectively.

Duties & Responsibilities

• Collect, analyse, and document user business needs and workflow details, then assess whether the proposed solution can be implemented within scope.
• Lead project and enhancement delivery together with business stakeholders and external vendors.
• Handle urgent or ad-hoc change requests from users.
• Coordinate with vendors through regular progress reviews and ensure delivery estimates are realistic.
• Build and maintain strong vendor relationships so work stays aligned with agreed timelines.
• Track open issues and change requests throughout the project lifecycle.
• Prepare test plans and test cases, carry out user acceptance testing, and complete post-release regression checks.
• Support projects technically during rollout and provide maintenance support after production deployment.
• Draft functional and technical specifications as well as bid documentation.
• Assess technical options, review products, and recommend the solution that best meets business needs.

Skills & Experience

This position calls for 2 to 4 years of IT experience.

Knowledge of software programming, particularly .NET/Java, SQL, and infrastructure, is an advantage.

Applicants should be comfortable working within the Software Development Life Cycle (SDLC), communicate clearly in English, and bring strong analytical, conceptual thinking, problem-solving, communication, and interpersonal abilities.

Recognition & Reward

Certis offers a values-led environment built around collaboration, respect, and ongoing development.

The package includes competitive pay, performance-based incentives, and eligibility for annual bonuses.

Employees also receive medical and dental coverage, wellness initiatives, and mental health support.