Business Analyst

About the company

Mitsubishi Electric is a worldwide technology leader focused on energy, automation, and building solutions. Its portfolio spans air conditioning, lifts, robotics, and power systems used in homes and businesses across the UK. With around 150,000 employees globally and 850 people in the UK, the company aims to drive positive change for a smarter and more sustainable future.

Role overview

The Business Analyst is responsible for understanding business needs, documenting processes and requirements, and helping improve systems and ways of working. This position supports solution design and helps ensure that delivery stays aligned with what the business needs.

Key responsibilities

• Define practical approaches for gathering and shaping requirements.
• Refine the product backlog based on priorities set by the product owner and key stakeholders.
• Produce clear and detailed process maps.
• Partner with the product owner and stakeholders to understand scope and propose improvements to requirements.
• Participate in requirements and design workshops to translate needs into user stories for the proposed solution.
• Apply business and divisional insight to assess impacts on related processes and identify further testing needs.
• Collaborate with business and IT teams to make sure system solutions fully satisfy business requirements.
• Write requirements as user stories with suitable acceptance criteria.
• Add enough context and detail at the appropriate stage so the development team can work effectively.
• Provide supporting documentation such as process documentation, business domain models, event and interaction models, and any other material needed to deliver against the stories.

Experience and skills

• At least 3 years of business analysis experience.
• At least 3 years of experience in requirements gathering and documentation.
• A balanced mix of technical understanding and commercial awareness.
• A customer-first mindset and ABCD thinking approach.
• Proactive attitude, strong self-starting ability, and good project management skills.
• Capability to handle several tasks at once effectively.
• Strong communication skills with the ability to engage, influence, and inspire stakeholders.
• High levels of organisation, initiative, and accountability.
• Comfort working in a fast-moving environment with limited supervision.
• Strong ownership of performance and its contribution to business success.
• Excellent stakeholder management skills.
• Confident written and verbal communication for both technical and non-technical audiences.
• Collaborative team player who can contribute ideas to improve delivery and related processes.
• Strong analytical and problem-solving ability, with a pragmatic approach to evaluating designs and technologies.

Benefits

• 25 days of annual leave plus bank holidays, increasing by one day each year of service up to 27 days.
• Flexible working options, including home working and hybrid arrangements.
• Pension coverage.
• Life assurance.
• Group income protection scheme.
• Private medical cover, dental insurance, and a cash plan scheme, with single cover funded by Mitsubishi.
• Access to the company discount platform.
• Colleague referral scheme.
• Holiday buy option.
• Long service awards.
• Cycle to work scheme.
• Sports and social club activities, including theatre trips, Ascot, paintball, and darts events.
• Employee assistance programme with additional Eldercare and Best Doctors support.

Equality and diversity

Mitsubishi Electric states that, in a rapidly changing business environment, it is important to provide a workplace where employees can perform to their full potential regardless of gender or age. The company supports employee diversity through specific measures.