Banquet Captain

Role overview

This full-time onsite position in Doha, Qatar is part of the banquet and food & beverage service team. The role centers on delivering polished guest experiences, supporting outlet operations, and upholding hotel standards, policies, and service excellence.

Key accountabilities

• Ensure company and hotel policies, operating procedures, and code of conduct requirements are clearly understood and followed across daily work.
• Support the hotel’s human resources, learning, and development initiatives where required.
• Protect guest, colleague, and hotel information by handling confidential and personal data responsibly.
• Use hotel systems, internet, and equipment only for appropriate business purposes and follow all technology-use rules.
• Follow Safe, Sound, and Sustainable practices, along with the hotel’s social media standards and zero-tolerance approach to harassment and discrimination.
• Represent the hotel professionally at all times and take on additional operational duties as assigned by management.

Banquet and beverage duties

• Understand the outlet concept, food and beverage range, and confidently explain menu items and offerings to guests.
• Prepare and present cocktails, mocktails, spirits, beers, wines, and garnishes to the required standard, including maintaining the Standard Drink Appearance file when needed.
• Recommend drinks to guests and assist the outlet manager in training colleagues when required.
• Handle guest complaints, whether spoken or written, and escalate issues to managers promptly.
• Set up the bar area each day, including mise en place, ingredients, equipment, and bottle placement to support smooth service.
• Check stock levels before every shift, support monthly stock counts, monitor fridge temperatures, follow FIFO rotation, and ensure correct date labeling.
• Clean, sanitize, and deep-clean bar and storage areas, including fridges, as scheduled or required.
• Process orders through the point-of-sale system and, when asked, handle cashiering as well as cash and credit collections.
• Support food and beverage service, table clearing, and workstation cleanliness to maintain a hygienic environment.
• Assist other outlets or team members whenever operationally required.

Guest and team collaboration

• Communicate effectively with colleagues, supervisors, and management to avoid service gaps and misunderstandings.
• Work cooperatively as part of a team and support others in day-to-day operational tasks.
• Observe guest cues, anticipate needs, and aim to create memorable moments through friendly, attentive service.
• Share guest preferences with supervisors and act on them whenever possible.

Additional support duties

• Keep communication open between guests, management, and service staff to resolve operational issues.
• Attend required meetings and follow established safety and security procedures.
• Use common office software such as Word, Excel, Publisher, PowerPoint, and Outlook Express when needed.
• Carry out general cleaning tasks, maintain a neat and organized work area, and complete other assigned duties.
• Step into supervised roles as needed and demonstrate positive leadership that motivates the team.

Working approach

The ideal candidate is expected to work with warmth, urgency, accountability, and a strong sense of ownership. A guest-first attitude, attention to detail, and the ability to maintain standards under pressure are central to success in this role.

About the employer

The organization describes itself as a global hospitality brand known for its award-winning workplace culture, strong team values, and commitment to creating memorable guest experiences while supporting employee growth and career development.