Banking Consultant

About ANZ

ANZ is focused on helping people and communities prosper by improving the financial wellbeing and long-term sustainability of its customers. The organisation is committed to creating a workplace and service culture built around connection, growth, inclusion, and community impact.

About the Role

This position is suited to someone who enjoys helping people and values genuine interaction. As a Banking Consultant, you will support customers with everyday banking, build trusted relationships, and help them navigate both simple transactions and important financial decisions. You’ll also help make banking feel clear, accessible, and reassuring, including by introducing customers to digital tools and services.

What You’ll Be Doing

• Provide approachable, hands-on support for routine banking needs.
• Take time to understand each customer’s priorities and adapt your service accordingly.
• Explain and promote digital banking tools and online services in a simple, helpful way.
• Contribute to a supportive environment where teamwork and ongoing learning are part of everyday work.
• Help maintain a culture that values community, development, and diversity.

Day-to-Day Responsibilities

• Greet customers and assist them with a wide range of banking queries and transactions.
• Have thoughtful conversations to better understand customer needs.
• Guide customers in using digital channels and self-service banking options.
• Support tasks such as account openings, personal detail updates, and product exploration.
• Follow compliance and safety practices to help protect the bank and its customers.
• Work collaboratively with the team and celebrate shared successes.

Role Details

Location: Whangarei, Northland, New Zealand

Employment: Permanent, full-time

Working days: Monday to Friday

What We’re Looking For

To do well in this role, you should bring strong customer focus, good communication skills, and the ability to adapt in a busy environment. Retail experience, familiarity with technology and digital channels, teamwork, and an understanding of compliance will all be helpful. You do not need to meet every requirement; a growth mindset and willingness to learn are highly valued.

Why Join ANZ

At ANZ, you’ll join a team working toward a shared purpose while also gaining access to support, development opportunities, and a workplace community that helps you move forward in your career. The organisation offers flexible working arrangements, wellbeing support, and selected product and service discounts.

Diversity, Inclusion, and Accessibility

ANZ welcomes applications from people of all backgrounds and is committed to building a workforce that reflects the diversity of Aotearoa New Zealand. The organisation is also advancing a multi-year Te Ao Māori strategy, which includes growing Māori and Pasifika representation and supporting affinity networks across the business. Candidates with disability or access requirements are encouraged to share any adjustments needed during recruitment or in the role.

Application Information

Applications close on 25 June 2026 at 11:59 pm NZST. Candidates should apply through ANZ Careers using the relevant reference number.