Associate Product Manager - Advanced Insights

Role overview

PointClickCare is hiring an Associate Product Manager to join the Senior Care Advanced Insights team. This group builds data, analytics, and AI-enabled products that help care teams improve outcomes in skilled nursing and senior care settings. The Advanced Insights module focuses on business intelligence reporting that supports clinical and operational decision-making.

You will work alongside Product, Engineering, Data, and UX partners to ship new reporting capabilities, refine existing insights, and keep the customer experience smooth and valuable. The role also includes backlog ownership, roadmap support, and hands-on delivery work, with mentorship from senior product leaders. The company values curiosity, a growth mindset, and interest in using AI and data to improve healthcare.

Work location and travel

This is a remote role based in the United States. Even for remote employees, occasional travel to the Mississauga and/or Salt Lake City office is expected for in-person events such as onboarding, team gatherings, and semi-annual or annual meetings.

Key work areas

• Translate company strategy into product priorities for your assigned scope.
• Develop deep knowledge of the Advanced Insights module, including reporting features, data sources, and customer value.
• Build and enhance business intelligence reports that improve usability, insight delivery, and customer outcomes.
• Maintain and expand existing reporting such as rehospitalization metrics, quality measures, and outcomes-focused dashboards.
• Add new datasets and support reporting related to state reimbursement requirements and changing regulatory or customer needs.
• Help evaluate and introduce new visualization tools and reporting technologies.
• Act as the customer advocate for a scrum team made up of engineering and UX partners, while supporting delivery ceremonies with engineering leads.
• Keep the backlog organized and prioritized in JIRA and Aha!, and write detailed user stories, requirements, and acceptance criteria.
• Support roadmap planning, feature definition, prioritization, and alignment with business objectives in Aha!.
• Work with insights engineering teams, including application and data modeling functions, to create end-to-end product experiences.
• Coordinate with engineering, data, and AI platform teams to maintain smooth data movement through analytics and reporting pipelines.
• Use AI tools such as Claude to assist with JIRA and Aha! tasks, research, and presentation development.
• Validate product-market fit with customers and internal stakeholders and look for opportunities to improve products and services.
• Surface risks early, communicate them clearly, and bring the right stakeholders together to resolve them.

Candidate profile

The ideal candidate has a business, computer science, or healthcare-related degree and 1 to 3 years of experience in product management or a related function, ideally in health tech SaaS. You should be comfortable working in Agile environments and using tools like JIRA and Aha! for backlog and roadmap management.

Experience with business intelligence or data visualization tools such as Power BI, Tableau, GoodData, or React-based reporting frameworks is important. A working understanding of healthcare data, quality programs, reimbursement models, and clinical or operational reporting is also valuable. The role calls for someone who is data-driven, collaborative, adaptable, and able to communicate effectively with both technical and non-technical audiences. Familiarity with AI tools and how they support product work, research, and content creation is a plus.

Compensation and rewards

The US base salary range for this position is $87,900 to $97,700 annually, plus bonus and benefits. This role is non-overtime eligible. Compensation may vary based on job-related skills, experience, and work location.

Benefits and perks

• Benefits available from day one
• Retirement plan matching for RRSP and 401(k)
• Flexible paid time off
• Lifestyle and wellness spending account
• Parental and caregiver leave
• Fertility and adoption support
• Continuous development support program
• Employee assistance program
• Learning programs and resources
• Employee recognition and other offerings

Equal opportunity and accommodations

PointClickCare follows an equal employment opportunity policy and does not discriminate or harass on the basis of race, religion, national origin, age, sex, sexual orientation, gender identity or expression, marital or civil partnership status, disability, veteran status, genetic information, or any other protected status. Candidates with disabilities are encouraged to apply, and accommodations are available during the selection process upon request.

Application data and security

Applicant information is processed and stored by Lever in line with its privacy practices and may be used for the current role or future opportunities that appear relevant. If there is no continuing legitimate business need, the information may be deleted or anonymized. Questions about access, correction, or deletion of personal data can be directed to the human resources team.

PointClickCare also expects employees to follow its information security policies and procedures and to protect confidential and sensitive information.

AI in hiring

The hiring process may use artificial intelligence tools to help review applications, analyze resumes, and identify possible inconsistencies or verification signals. These tools support recruiting but do not replace human decision-making, and final hiring choices are made by people.