Associate Manager, Startup Accounts

Role overview

This position focuses on farming and growing relationships with important startup accounts so the business can deepen trust, improve retention, and expand revenue from high-value clients.

What you'll do

• Develop strong working relationships with client stakeholders and maintain those connections over time.
• Identify opportunities to expand existing accounts through cross-selling and upselling, while working toward portfolio targets.
• Run periodic business reviews to confirm clients are receiving value from the products and services.
• Meet clients both at their offices and externally when needed to strengthen the relationship.
• Work toward client relationship goals and KPIs established by the team lead.
• Coordinate with internal teams to make sure client requirements are handled smoothly and on time.
• Raise concerns promptly and work through client issues until they are resolved.
• Conduct client satisfaction checks and review feedback to improve service quality.
• Track performance against service-level agreements and highlight possible risks or gaps early.
• Keep the CRM updated whenever there are changes related to a client.

What we are looking for

• Prior experience in key account management or sales within a B2B environment.
• Good understanding of effective customer service practices.
• Excellent interpersonal ability and a strong capacity to build trust and rapport.
• A proactive, self-driven approach to work.
• Strong work ethic and a willingness to put in consistent effort.