Associate Customer Success Manager

Role overview

This opportunity is being handled on behalf of a partner employer, and that company oversees all application review and hiring steps. The position is for an Associate Customer Success Manager in the United States, focused on keeping customers engaged and successful after implementation. You will manage a portfolio of accounts, serve as the main contact once onboarding is complete, and help clients continue getting value from a leading partner relationship management platform.

The role centers on developing trusted customer relationships, increasing product adoption, spotting risks early, and supporting retention. You will work closely with clients to clarify goals, run regular success conversations, share best practices, and contribute to renewal and expansion efforts. This is a collaborative, fast-moving environment that suits someone who enjoys solving problems and building long-term partnerships. It also offers a strong entry point into a growing customer success team.

Accountabilities

• Oversee a portfolio of post-implementation accounts and act as the primary contact for ongoing engagement and success.
• Hold recurring check-ins and business reviews to measure progress, align on objectives, and uncover opportunities for better outcomes.
• Track account health indicators and take early action to reduce risk, lower churn, and strengthen retention.
• Increase product adoption by coaching customers on platform features, practical usage, and best-practice approaches tied to their goals.
• Assist with renewals and work alongside Sales on expansion and upsell opportunities.
• Represent customer needs internally and coordinate with Support, Product, and Professional Services to resolve issues.
• Keep CRM records accurate and up to date, including customer details, activities, and account notes in tools such as Salesforce.

Requirements

• At least 1-2 years of experience in customer success, account management, SaaS support, or another customer-facing role; internships and co-op experience may also be considered.
• Clear written and verbal communication skills, including the ability to explain complex topics in an easy-to-understand way.
• Strong organization and attention to detail, with the ability to manage several accounts and priorities at once.
• Comfort using digital tools, data, and CRM systems; experience with Salesforce would be an advantage.
• Strong problem-solving ability and a genuine interest in helping customers achieve results.
• Ability to learn new technologies quickly and adapt in a fast-paced setting.
• Exposure to PRM platforms or partner/channel ecosystems is a plus.
• Must be based in an eligible U.S. state for remote work.

Perks and benefits

• Competitive pay package based on experience.
• Remote-first arrangement available within eligible U.S. states.
• Health, dental, and vision insurance.
• Opportunity to work with a leading SaaS platform in the partner ecosystem space.
• Room for growth and professional development within a high-performing customer success organization.
• Supportive and inclusive team culture with a strong focus on learning and impact.

Additional information

Applications are reviewed through an AI-supported matching process that shortlists candidates against the role’s core requirements before sharing them with the hiring company. The partner company makes the final hiring decisions, including interviews and assessments.

By applying, candidates acknowledge that personal data may be processed to evaluate candidacy and shared with the employer under applicable data protection rules, including GDPR where relevant. AI tools may also support parts of the hiring process such as application review, resume analysis, response assessment, and inconsistency checks. These tools assist recruiters but do not replace human judgment, and final decisions are made by people. Candidates may contact the company for more information about data processing and may exercise applicable privacy rights such as access, correction, deletion, and objection.