Assistant Manager - Taunton

Role overview

This position is for an Assistant Manager in the Retail function, based in Taunton. You will support the Shop Manager and step into full responsibility for the shop and team whenever the manager is unavailable. The role focuses on keeping the store operating smoothly, maintaining high presentation and service standards, handling bets accurately, and ensuring customers receive an excellent experience.

What the role involves

In this role, you will help run the shop on a daily basis, guide the team, and make sure operations stay on track. When the Shop Manager is away, you will take the lead on opening and closing the shop, overseeing cash handling, managing staff activity, and making sure the business continues to run effectively.

Key responsibilities

• Work alongside the Shop Manager to support the everyday running of the shop and its team.
• Take charge of the shop operation in the manager’s absence, including opening and closing duties.
• Lead and support colleagues, ensuring the team works effectively and follows procedures.
• Oversee cash handling processes and ensure they are completed correctly.
• Use the company’s time and attendance system properly and make sure the team does the same.
• Set the standard for shop appearance and encourage the team to maintain a clean, well-presented environment.
• Communicate clearly and encourage team members to share ideas for improvement.
• Keep results and performance in focus, helping the team work together to achieve strong standards.
• Deliver a high level of customer service and ensure customers have a positive experience.
• Coach and support team members so they can provide excellent service too.
• Accept and process customer bets accurately through betting terminals, shop transactions, and the EPOS system.
• Represent the brand positively and help customers understand and use the multi-channel digital journey.
• Follow all shop operating procedures, including security and cash controls.
• Carry out social responsibility obligations as part of the role.

Skills and experience

You should be confident leading people, communicating clearly, and building strong working relationships. The role also calls for integrity, adaptability, problem-solving ability, and a customer-first mindset. A genuine interest in sport and sporting events will help you connect with customers and build rapport. You should also be ambitious, motivated, and willing to develop yourself and others.

Required experience

Ideally, you will have around 1 year of experience in an Assistant Manager or Supervisor role within retail. Experience in the industry is useful, though not essential, as full training will be provided to build your knowledge of sport and betting.

Additional information

This role includes responsibility for shop operations, staff guidance, cash management, customer service, and compliance with internal procedures. Full training is available for the right candidate.