Assistant Manager - Service Delivery Unit

About the Company

ReSource Pro provides the insurance sector with technology, tools, and strategic support designed to improve operational performance and support profitable expansion. With headquarters in New York and service centers operating globally, the organization supports client needs around the clock.

The company is recognized as a leading industry voice and has appeared on the Inc. 500/5000 Fastest Growing Private Companies list every year since 2009. A workforce of 4,700+ employees supports more than 370 insurance organizations, helping maintain a 97% client retention rate for more than ten years.

ReSource Pro has also received notable industry recognition, including ISG Provider Lens 2020 placement as a High Product Challenger and an Everest Peak Matrix 2021 recognition as a strong Market Impact contender.

Role Summary

The Assistant Manager for the Service Delivery Unit will report to the Operations Manager and take charge of team leadership, service quality, issue resolution, and delivery excellence within the Bangalore location. This position is meant for someone with strong operational leadership experience who can manage teams, drive client satisfaction, and support business outcomes.

Key Responsibilities

You will lead internal delivery teams, oversee daily service operations, and ensure that issues affecting clients are identified and resolved efficiently. The role also requires managing team conflicts, budgets, staffing levels, and cross-functional coordination to meet organizational goals.

Additional Information

Only candidates applying for Assistant Manager-level roles will be considered; profiles for Team Leaders will not be accepted. Candidates who have already attended the interview must observe a cooling period of 1 year before being considered again. The role requires at least 8 years of overall experience, including a minimum of 1 year working as an Assistant Manager.

Contact scope for this opening includes Prageeth at 8147081772 and the email ID Prageeth_Kabilan@resourcepro.in. Another company contact mentioned is HR Karthik at 9008042208, available for call and WhatsApp, with email Karthik_Venkat@resourcepro.in.

Work location: 2nd, 3rd & 7th Floor, Hub 4, Karle Town Center (SEZ), Kempapura Main Road, Nagavara, Bengaluru - 560045, India.

Work Timings

Regular shift options include 7:00 AM to 4:00 PM, 7:30 AM to 4:30 PM, 8:00 AM to 5:00 PM, and 8:30 AM to 5:30 PM. Real-time shift options include 6:30 PM to 3:30 AM, 7:30 PM to 4:30 AM, 8:30 PM to 5:30 AM, and 9:30 PM to 6:30 AM.

Education and Experience

A bachelor’s degree is required. The role calls for a minimum of 8 years of experience, with at least 3 years in a management capacity.

Mandatory Skill Areas

The role expects strong expertise in operations and process transition management, client handling, coaching and training, SOP development and administration, quality review and planning, interpersonal communication, capacity planning, employee retention, and team performance management.

Employment Details

This is a full-time onsite position in Bengaluru, India. The offered salary range is INR 7,00,000 to INR 12,00,000 per year.

Employee Value Proposition

• Join a team of highly capable professionals and learn from industry experts.
• Gain ongoing learning opportunities and professional development support.
• Advance through real-time promotions based on business needs.
• Benefit from a total rewards approach that goes beyond fixed pay.

Role Purpose

This position is designed for a leader who can guide service delivery teams through change, maintain process efficiency, strengthen client relationships, and support company growth through disciplined execution and people leadership.

Additional Notes

The responsibilities listed are not exhaustive, and additional duties may be assigned based on operational requirements.