Assistant Manager Learning Platforms

About the Role

Transguard Workforce Solutions, a leader in innovative HR services across the UAE, is recruiting on behalf of a prestigious client based in Dubai for an Assistant Manager - Learning Platforms. This specialist will lead continuous improvements, automate processes, and ensure the technical governance of the organization's learning management systems and digital learning platforms. Collaborating closely with the Talent & Development team, IT, and vendors, this role translates learning strategies into platform functionalities to maintain system stability, scalability, and effective implementation aligned with the company's development goals.

Key Responsibilities

• Manage daily operations, configuration, and performance monitoring of the organization's learning platforms and related tools.
• Drive prioritization and deployment of platform enhancements, upgrades, and new features that meet business and user demands.
• Develop and maintain a planned roadmap for system updates and improvements in concert with the Head of HR Platforms & Operations.
• Perform regular audits of platforms to uncover gaps and optimization opportunities.
• Oversee the maintenance of learning curricula and certification workflows that support mandatory, regulatory, risk, AML, sanctions, conduct, information security, and other compliance trainings.
• Ensure platform features comply with regulatory requirements, internal policies, and audit outcomes.
• Automate manual processes in learning administration such as enrolments, certifications, compliance monitoring, reporting, and notifications to reduce manual effort and accelerate processes.
• Experiment with pioneering technologies including AI-driven learning tools and self-service capabilities to enhance the learning experience.
• Collaborate closely with HR, IT, and external service providers to manage platform changes, integrations, and address technical concerns.
• Support digital deployment of key initiatives in talent and leadership development, competency frameworks, career pathing, and required training programs.
• Verify data integrity, security, and accuracy across learning systems.
• Create and sustain dashboards and reports detailing platform use, learning metrics, and system efficacy for HR and business stakeholders.
• Manage learning platforms in accordance with governance, regulatory obligations, and auditing standards.
• Establish controls ensuring the reliability, auditability, and compliance of learning data.
• Track mandatory training compliance and implement strategies to improve completion rates.
• Ensure workflows, system controls, and user permissions adhere to risk management, governance, and security standards.
• Serve as the system owner for compliance-related learning, managing assignment, tracking, certification, and escalation of required training bank-wide.
• Collaborate with Compliance, Risk, Information Security, Internal Audit, and HR to enforce new regulatory training and maintain learning documentation.
• Provide comprehensive reports for regulatory, audit, and management needs concerning training completion, overdue sessions, attestations, and learning effectiveness.

Qualifications & Experience

• Bachelor’s degree in Human Resources, Information Systems, Business Administration, or an allied discipline.
• At least five years of professional experience supporting HR systems or platforms, with specific involvement in Learning Management Systems (LMS) or Learning Experience Platforms (LXP).
• In-depth knowledge of learning and development methods and current trends; background in a Learning & Development team is advantageous.
• Experience in the banking or financial services industry preferred.
• Proven track record of system enhancement, process automation, or participation in digital transformation projects.
• Proficient with LMS/LXP solutions such as Disprz, Oracle, Cornerstone, SuccessFactors Learning, Docebo, or similar.
• Familiarity with automation software, system integrations, and data reporting/analytics.
• Strong skills in stakeholder engagement, multi-team collaboration, and project management.
• Analytical thinker with strong attention to detail and process efficiency.
• Excellent written and verbal communication abilities.