Assistant Hospitality Manager

About the Opportunity

A hospitality team in London is seeking an Assistant Hospitality Manager to help lead a busy, high-performing operation. The role sits within a workplace that values individuality, teamwork, and creating an environment where people can thrive while delivering excellent service.

This position is based in London, SE1 2AF and offers a salary of £37,315.95 per year. It follows a Monday to Friday schedule of 40 hours per week and is offered on a fixed-term basis for 1 year.

What the Role Covers

The successful person will support the smooth day-to-day running of a large hospitality operation that includes 42 meeting rooms, 4 event spaces, breakfast service, lunch service, and evening events. The job is highly hands-on and requires strong organisation, visibility on the floor, and close coordination with the wider management team to deliver a reliable, polished, and efficient guest experience.

Operational Leadership

• Help manage daily hospitality activity across meeting rooms, event spaces, breakfast, lunch, and evening functions.
• Make sure all service requirements and bookings are delivered accurately, punctually, and to the expected standard.
• Oversee room preparation, service flow, replenishment, and room turnarounds across the hospitality areas.
• Handle changing priorities and busy service periods effectively in a fast-paced setting.
• Keep a close eye on operational readiness throughout the day.

Team Management

• Supervise, guide, and coordinate a team of around 15 people.
• Set clear expectations around performance, appearance, behaviour, timekeeping, and service quality.
• Assign tasks in line with business needs and service demand.
• Run briefings, direct the team during service, and reinforce accountability.
• Support training, coaching, and routine performance management, escalating concerns when needed.

Service Quality

• Maintain consistently high standards in hospitality presentation, guest service, and professionalism.
• Ensure meeting rooms and event areas are prepared and maintained to the agreed standard.
• Promote a responsive, detail-conscious, guest-focused service culture.
• Act quickly to correct any shortfalls in standards.

Food Safety and Allergen Control

• Follow all food safety procedures, hygiene rules, and legal requirements without exception.
• Monitor food handling, storage, service controls, records, and temperature checks.
• Maintain a strong standard of allergen control across all hospitality activity.
• Ensure allergen information is correct, clearly communicated, and managed safely at all times.
• Handle dietary and allergen requests urgently, accurately, and with zero tolerance for mistakes.

Event and Service Coordination

• Support the organisation and delivery of breakfast bookings, lunch service, and evening events.
• Work with kitchen, front-of-house, and management teams to ensure services run smoothly.
• Confirm staffing, timings, room layouts, and equipment requirements are in place.
• Stay calm and efficient when last-minute changes arise.

Stakeholder Communication

• Work closely with the Hospitality Manager, General Manager, and Deputy General Manager on daily delivery.
• Communicate clearly with internal teams, clients, and other stakeholders.
• Provide timely updates on issues, operational challenges, and service performance.
• Support smooth handovers between different service periods.

Key Expectations

The role requires someone who is visible, proactive, and comfortable being involved in the operation. The Assistant Hospitality Manager is expected to set the standard, keep the service safe and professional, respond quickly to problems, and help drive consistency and improvement across the team.

Experience and Attributes

Applicants should bring supervisory or assistant management experience within hospitality, along with exposure to high-volume service and events. Strong leadership, organisation, communication, and attention to detail are essential, as is the ability to work under pressure and adapt to operational needs, including occasional evenings.

Personal qualities sought include a professional presentation, reliability, calmness under pressure, a proactive mindset, strong leadership presence, and a commitment to high standards.

Benefits

The organisation offers a range of benefits designed to support wellbeing, development, and recognition.

• Training and personal development opportunities
• Life assurance cover
• Pension scheme
• Holiday allowance
• Healthcare support app with annual health check, digital GP access, mental health consultations, nutritional consultations, and a second medical opinion
• Eye care support
• Wellbeing support including an employee assistance programme and salary finance
• Family-friendly support
• Regular social events and leadership communication
• Holiday purchase scheme
• Volunteering days
• Professional subscriptions
• Recognition schemes and awards
• Long service awards
• Access to high-street discount vouchers

Working Pattern

This is a Monday to Friday role, working 40 hours per week.

Contract Details

The position is a fixed-term contract for 1 year.