Arabic Speaking Debt Collector

About Swapp

Swapp is a modern car subscription platform that gives customers a flexible, digital, and budget-friendly alternative to buying or leasing a vehicle. The business is built around making access to cars easier, more convenient, and more affordable through a subscription model supported by technology.

From choosing a vehicle to making payments and handling ongoing service, the platform is designed to simplify the customer journey. The team contributes to a mobility solution centered on value, convenience, and customer satisfaction.

Role Overview

This is a full-time, on-site position in Dubai, JLT. The Debt Collector will manage overdue accounts, speak with customers about outstanding balances, negotiate payment plans, and support prompt cash recovery in accordance with company policies.

Typical work includes contacting customers by phone or in person, keeping precise records of communication, resolving payment gaps, and closing accounts once dues are settled. The role also involves close coordination with finance, legal, and customer service teams to handle payment-related matters effectively.

Key Responsibilities

• Reach out to customers regarding overdue payments and outstanding accounts.
• Negotiate practical repayment arrangements while maintaining a professional tone.
• Support timely collection of cash in line with internal policies and procedures.
• Make calls or conduct visits to follow up on pending payments.
• Maintain accurate logs and records of all customer interactions and collection activity.
• Clarify account discrepancies and work toward closing payments.
• Coordinate with finance, legal, and customer support teams to resolve disputes and payment issues.

Qualifications and Requirements

• Experience handling debt collection and cash collection matters, especially in sensitive customer conversations.
• Strong spoken and written communication skills in Arabic and English; Arabic should be near-native or native level.
• Good listening ability and clear communication style.
• Comfort using spreadsheets, CRM systems, collections tools, and standard office software.
• Basic understanding of finance concepts such as billing, invoicing, and account reconciliation.
• Strong attention to detail and solid organizational skills.
• Ability to manage several accounts at the same time.
• Willingness to work on-site and perform well in a team-based environment while meeting deadlines and targets.
• A background in business, communications, or a related discipline is considered an advantage.
• 3 to 8 years of experience in collections, recovery, customer service, telesales, or a related role.
• Confidence in customer-facing conversations and negotiation.
• UAE market experience is a plus.

Benefits

• Competitive compensation package.
• Performance-linked incentives.
• Opportunities for growth within an expanding company.
• Supportive and collaborative work culture.
• Exposure to international operations and customers.

Additional Information

This role is best suited to someone whose work has a direct effect on business performance and customer outcomes.