Appointment Setter & Administrative Assistant

Role overview

European Merchant Services (EMS) UK is looking for a well-organized and self-driven Appointment Setter & Administrative Assistant to support both sales and operations. In this role, you will help keep daily work running smoothly by arranging meetings, handling communications, maintaining records, and assisting with a range of administrative tasks.

Appointment setting responsibilities

• Reach out to potential clients through phone calls, emails, social platforms, and other communication methods.
• Assess prospects and book meetings for the sales team.
• Follow up with leads to lock in appointments and help lower the number of missed meetings.
• Keep client details current in the CRM.
• Manage calendars and resolve scheduling overlaps.
• Monitor appointment-related performance and share regular updates.

Administrative support duties

• Handle emails, correspondence, and general queries.
• Keep records, databases, and files accurate and up to date.
• Draft reports, documents, and presentations when required.
• Support data entry and document control work.
• Arrange meetings and support internal communication flow.
• Assist with office coordination and administrative initiatives.

Qualifications and preferred background

• Prior exposure to appointment setting, customer service, sales support, or administration is preferred.
• Strong spoken and written English communication skills are essential.
• Good organizational skills and effective time management are needed.
• Comfort using Microsoft Office tools such as Word, Excel, and Outlook, along with Google Workspace.
• Experience with ZOHO CRM would be an added advantage.
• The ability to juggle multiple tasks and work on your own is important.
• A professional, service-oriented mindset is expected.

Performance measures

• Rate of appointment attendance and show-ups.
• Completion rate for follow-ups with leads.
• Accuracy of administrative records.
• Speed of response to incoming inquiries.
• Overall satisfaction of clients.

Compensation and employment details

This is a full-time, office-based position. The organization offers a competitive salary depending on experience, along with performance-linked incentives.

Additional information

This opportunity suits someone who enjoys communicating with people, staying organized, and contributing to both sales performance and administrative efficiency.