Application Support Engineer, Singapore, OEX

Role overview

This position sits within the Exchange Support function, which keeps the company’s global cryptocurrency trading operations running around the clock. The team delivers L2/L3 support to business users and owns production support for major business areas, including the exchange platform, risk systems, back-office tools, market data, and other non-trading services. The organisation is looking to strengthen this technology-driven support group with additional team members.

Key responsibilities

• Offer technical assistance to sales teams, business users, institutional clients, and retail users, with emphasis on application support, API troubleshooting, and network connectivity.
• Investigate production incidents, take end-to-end responsibility for live issues, coordinate with technical and business stakeholders, and drive timely escalation and resolution.
• Own release-related activities, support audit checks, carry out business continuity testing, and help ensure processes align with ITIL standards, SLA commitments, and client expectations.
• Track, respond to, and automate application and infrastructure alerts to protect system stability and uptime; also maintain the knowledge base and standard operating procedures.
• Look for ways to improve service delivery by streamlining processes, reducing manual work through automation, and raising overall team efficiency.

Required background and skills

• At least 2 years of production support experience, ideally gained in banking or financial services.
• Hands-on experience with UNIX commands for debugging, SQL, and Bash or Python scripting.
• Prior exposure to FIX protocol and API support is essential.
• Strong understanding of Linux and Java-based systems, plus familiarity with cloud technologies and DevOps tools.
• Working knowledge of monitoring, visualization, and scheduling platforms such as Grafana, Prometheus, Control-M, ITRS Geneos, Dynatrace, or similar.
• Strong incident management and troubleshooting ability, with a service-oriented mindset; ITIL certification is an advantage.
• Clear written and spoken English communication skills, with the ability to engage effectively with stakeholders and partner teams.
• Experience supporting trading systems such as OMS/EMS, with exposure to equities, derivatives, FX, or cryptocurrency trading.
• Comfortable working in a high-pressure environment, handling multiple priorities, and meeting demanding deadlines with strong attention to detail.
• A self-driven learner who can quickly adapt to new technologies, business areas, and concepts.
• Willingness to work shifts and provide weekend support.

Important working conditions

The role operates in a 24x7 production support environment and involves shift-based work, including weekends.

AI-assisted review notice

The employer may use artificial intelligence tools to help assess resumes against the role requirements. These tools are used to support the recruitment team and do not replace human decision-making. Final hiring decisions remain with human reviewers. Applicants may contact the employer for more information about personal data processing.