Administrator, Insurance

About the organization

The Ontario Medical Association (OMA) supports physicians and advocates on their behalf, with the aim of strengthening their leadership in patient care. The organization focuses on improving Ontario’s health-care system through practical solutions, fresh thinking, and a strong commitment to best practices.

Role summary

As the Administrator, Insurance, you will provide administrative and service assistance to OMA Insurance and its members.

Member services support

• Maintain member records, update profiles accurately, and verify requested changes with members and business partners.
• Create, edit, and route cases and leads to the right OMA Insurance teams.
• Track shared inboxes and queues for inquiries, referrals, and sales or consultation requests, then direct them appropriately.
• Handle member questions and requests while offering day-to-day support.

Administrative support

• Send reminder notices to third-party insured members and follow up to support coverage retention.
• Keep the sales team informed about third-party changes that may affect active coverage.
• Sort incoming and outgoing mail and route correspondence to the relevant internal or external contacts.
• Manage and share reports and vendor commission statements with the appropriate teams.
• Track, order, and maintain office supplies and provide other general administrative support as required.

Service quality and member engagement

• Work in line with OMA service-level expectations and keep information accurate when recording member service activity.
• Represent the organization professionally by being courteous, patient, respectful, and helpful in all member interactions.

Work arrangement

This role is part of the organization’s permanent hybrid setup and requires working a minimum number of days from the Toronto office.

Requirements

• A college diploma in Business Administration, Office Administration, or a comparable mix of education and experience.
• Two to three years of experience in administration and customer service, with strong familiarity with office practices, systems, and client-facing work.
• Understanding of the insurance sector.
• Practical experience with Salesforce CRM.
• Associate Customer Service (ACS) or Life Office Management Association (LOMA) designation is an advantage.
• Proven ability to handle administrative and customer service work in an insurance setting.
• Strong organizational, communication, time-management, and interpersonal abilities.
• Comfort using Microsoft Office tools, including Outlook, Word, Excel, and Teams.
• Ability to work on your own as well as contribute effectively within a team.
• Ability to protect confidential information and handle sensitive customer data with discretion.

Perks and benefits

• Supportive culture built around being respectful, bold, responsive, and transparent.
• Opportunity to grow with the team and contribute to the OMA’s strategic direction and broader health-care impact.
• Commitment to equity, diversity, and inclusion, grounded in humility, accountability, collaboration, courage, and integrity.
• Paid professional development and ongoing internal learning opportunities.
• Friendly and flexible hybrid work environment.
• Competitive compensation package with a starting salary range of $46,095 to $48,975, plus pension coverage and a bonus program.
• Comprehensive group benefits, including a spending account and a strong wellness program.
• Recognition as one of Greater Toronto’s Top Employers for six straight years.

Additional information

Employment is subject to background checks and reference checks. This opening is for an existing vacancy. The organization states that its recruitment process does not use artificial intelligence.

Equity and accommodation

The Ontario Medical Association welcomes applications from racialized persons/persons of colour, women, Indigenous People of North America, persons with disabilities, LGBTQ2S+ persons, and others who can help broaden the diversity of ideas. Accommodation will be provided throughout the recruitment process in accordance with the AODA Act.

Social channels

Facebook, Twitter, Instagram, YouTube, and LinkedIn are referenced by the employer.