Account Manager

About INNERGY

INNERGY is building cloud ERP software made specifically for custom manufacturers in the woodworking space. Its platform is designed to help teams working in architectural millwork, cabinetry, and casework streamline design, production, and delivery so they can operate with greater speed and efficiency.

Established in 2016, INNERGY is a globally distributed organization with more than 200 professionals. The team brings together strong software knowledge and a shared focus on solving practical, meaningful problems. The company places a high value on collaboration, creativity, and accountability, and aims to create an environment where people feel supported, listened to, and motivated to do excellent work.

Following the acquisition of Microvellum, a well-known provider of design-to-manufacturing solutions for the woodworking sector, INNERGY is entering a new growth phase. This expands the product offering, strengthens industry reach, and supports the company’s goal of delivering a fully connected platform for custom manufacturers.

Role overview

INNERGY is hiring a relationship-driven Account Manager to manage and expand an existing customer portfolio across its product suite. The role focuses on building stronger customer partnerships, increasing product usage, securing renewals, and uncovering opportunities to create more value for customers. You will work alongside Customer Success to improve outcomes, reduce churn risk, and support long-term account growth.

This position includes commission eligibility tied to quarterly sales quota achievement.

Key responsibilities

• Take ownership of a portfolio of customer accounts and actively work to expand their use of INNERGY products.
• Identify growth opportunities through license increases, add-on modules, feature adoption, and service upgrades.
• Spot cross-sell opportunities by introducing related solutions such as Payroll, Analytics, and other supplementary offerings.
• Develop trusted relationships with customer decision-makers and act as a strategic advisor aligned with their business objectives.
• Create and maintain account plans that connect INNERGY solutions with customer priorities, initiatives, and KPIs.
• Learn each customer’s goals, operational challenges, and expansion potential to position relevant solutions proactively.
• Support customers through long-term adoption and success across the platform.
• Own renewals, contract changes, and commercial negotiations from start to finish.
• Handle license revisions, pricing changes, scope updates, and contract discussions with support from Finance and Legal.
• Maintain accuracy, compliance, and timely completion of contractual work.
• Work closely with Customer Success Managers to monitor account health, engagement, and renewal readiness.
• Identify churn risks early and contribute to retention and satisfaction efforts.
• Support churn-management activities when needed, including communication planning, contract reconciliation, and transition assistance.
• Keep account activity, renewal dates, opportunities, and pipeline records current in HubSpot or other CRM tools.
• Deliver regular forecasts and reports on quota progress, pipeline health, renewal status, and at-risk accounts.
• Provide sales leadership with insights, trends, and recommendations that strengthen retention and account expansion strategies.

Requirements

• At least 3 years of experience in account management, sales, or customer success in SaaS, ERP, or CAD/CAM environments.
• French fluency is an advantage and can help when supporting French-speaking customers.
• Strong commercial understanding and the ability to align solutions to customer strategy using financial statements and market information.
• Demonstrated track record of hitting and exceeding quotas through upselling and cross-selling.
• Experience handling renewals, negotiations, and license-model administration.
• Strong teamwork and communication skills for collaborating across sales, support, product, and success functions.
• Comfortable discussing technical workflows and solutions with stakeholders in operations or production roles.
• Familiarity with CRM and forecasting systems such as HubSpot, Dynamics, or Salesforce.
• Experience or strong familiarity with the manufacturing, woodworking, or millwork industry is preferred.

Additional information

INNERGY is committed to creating an inclusive and accessible workplace. Reasonable workplace adjustments are supported for individuals with disabilities in line with applicable Australian laws. Candidates who need adjustments during the hiring process or in their role are encouraged to share those needs.

The position is largely computer-based and may require extended screen time as well as regular digital communication. Depending on role and location, work may be carried out remotely or from an office. INNERGY also emphasizes employee wellbeing, flexibility, and a safe working environment across all regions.

Compensation

This role offers commission based on quarterly sales quota attainment.