Strategy and Operations Associate, GTM

About the role

Google Customer Solutions (GCS) works with small and medium-sized businesses and supports them as a trusted partner focused on customer success. In this role, you will help shape strategy and operations for the GTM team, using analysis and structured problem-solving to support growth, improve execution, and guide decision-making.

This opportunity is open to Indigenous applicants, including Aboriginal and Torres Strait Islander peoples, as part of Google’s commitment to reconciliation and equitable opportunity. Google also invites candidates who require accommodation to share their needs through its applicant accommodation process.

What you will do

• Carry out business analysis and build advanced models to generate actionable insights.
• Help design strategies that address complex business problems and the priorities of stakeholders across multiple functions.
• Support the preparation of presentations, summaries, and key messages for leadership and wider teams.
• Work with teammates to define plans and roadmaps, then align cross-functional partners to deliver change initiatives successfully.

Minimum qualifications

• A bachelor’s degree or equivalent practical experience.
• At least 2 years of experience in management consulting, business operations, business strategy, investment banking, venture capital, or private equity.

Preferred qualifications

• MBA or another relevant advanced degree.
• Hands-on experience using financial modeling, Google Sheets, SQL, Looker, or similar tools to solve problems, influence leadership, track outcomes, and refine recommendations.
• Ability to create engaging reports and presentations tailored to different audiences.
• Experience delivering priority initiatives, improving processes, and supporting change management.
• Track record of working across teams and influencing stakeholders without direct authority to improve operational performance.
• Understanding of enterprise customers, cloud products, and the broader market landscape.

Equal opportunity

Google is an equal opportunity employer and makes employment decisions without regard to protected characteristics. The company also considers qualified applicants with criminal histories where permitted by law. Accommodation requests for applicants with disabilities or special needs can be submitted through the company’s applicant accommodation process.