Service Coordinator

Role Overview

This opening is for a Service Coordinator responsible for handling customer service issues, coordinating internal follow-ups, and supporting daily field resource placement. The position is based in Delhi, with additional hiring locations mentioned for Mumbai and Bangalore. Compensation is aligned with industry standards.

Experience

Candidates should bring at least 2 years of experience in service coordination.

Key Responsibilities

• Manage incoming service complaints and track them through closure.
• Communicate directly with customers in an independent and professional manner.
• Offer timely resolutions and updates to customer concerns.
• Coordinate with multiple teams to drive issue resolution across departments.
• Schedule engineers and technicians on a daily basis for complaints, installations, and related service work.
• Prepare quotations for customers as required.
• Monitor and follow up on overdue payments.
• Use strong computer skills, with particular proficiency in Excel and accounting tools such as Tally or Busy.
• Maintain clear verbal and written communication throughout customer and internal interactions.

Application Note

Interested candidates are expected to share an updated CV by email to the address mentioned in the source.

Additional Information

The source also notes this hiring as a service coordinator role and references a third-party job board. All such source-site references have been omitted from the posting.