Senior Key Account Manager

Role Overview

This position is central to strengthening and sustaining client partnerships by managing strategic key accounts and aligning customer needs with the organization’s business goals. It requires a solid grasp of client operations so that tailored logistics and supply chain solutions can be designed to solve specific challenges and unlock new opportunities.

Key Responsibilities

• Create account plans and commercial strategies that support sales objectives and revenue targets.
• Build durable client relationships that improve loyalty and encourage retention.
• Track account performance and share clear reports with customers and senior stakeholders.
• Oversee timelines, milestones, and delivery commitments for important account projects.
• Make sure all service commitments and contractual terms are followed, including SLAs.
• Work closely with operations and supply chain teams to meet client expectations.
• Spot risks early and take action to resolve issues before they affect service quality.
• Guide clients on Aramex services and digital tools through training and support.
• Partner with marketing teams to design campaigns aimed at strategic accounts.
• Run benchmarking exercises to keep offerings competitive in the market.
• Keep up with logistics industry developments, trends, and best practices to improve performance.
• Develop high-value relationships with key customers to support business expansion.
• Understand each client’s business goals and adapt logistics solutions accordingly.
• Serve as the main contact for key accounts and manage questions, concerns, and follow-ups.
• Conduct regular business reviews to measure satisfaction and identify improvement areas.
• Monitor account KPIs and turn findings into actionable optimization insights.
• Identify opportunities for upselling and cross-selling to grow account revenue.
• Negotiate pricing, contract terms, and service agreements with important clients.
• Assess market movements and competitor activity to shape account strategy.

Requirements

• A bachelor’s degree in business administration, supply chain, or a closely related discipline.
• Between 5 and 7 years of experience in account management or sales, preferably within logistics or supply chain.
• Strong working knowledge of Microsoft Office and CRM platforms.
• A demonstrated record of managing major accounts and delivering revenue growth.
• Proven ability to develop and sustain strategic customer relationships.
• Good understanding of logistics and supply chain workflows and industry standards.
• Ability to study market trends and translate them into effective account plans.
• Experience handling negotiations, contract discussions, and pricing agreements.
• Prior exposure to customer-facing roles with a focus on high-quality service delivery.

Leadership Behaviors

• Building outstanding teams
• Collaborate and break silos
• Execution and accountability
• External focus
• Growth mindset
• Inclusion
• Innovation
• Setting a clear direction
• Simplification

Skills

• Account Management
• Strategic Planning
• Client Relationship Management
• Sales Forecasting
• Logistics Operations
• Supply Chain Knowledge
• CRM Systems
• Microsoft Office
• Negotiation
• Business Analysis
• Cross-functional Coordination
• Presentation Skills