Senior Category Manager

About the Company

Urban Company is a technology-led marketplace for home services. Through the platform, customers can schedule services like beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, and painting at home and at a time that suits them. The company focuses on delivering a consistent, dependable, and high-quality service experience. To make that possible, it supports service partners with technology, training, products, tools, financing, insurance, and the strength of the brand so they can grow and deliver excellent service.

About the Role and Team

Urban Company’s India operations are organized into three major verticals, each with multiple core categories that operate with their own customer offering and supply base under the leadership of a business head.

• Beauty vertical: Salon for women, including skin-care services; salon for women covering hair, nails, and makeup; men’s grooming; spa therapy for men and women; and treatments.
• Home vertical: AC and appliance repair; cleaning and pest control; electricians, plumbers, and carpenters; and painting.
• Products business: Primarily B2B sales, including beauty and spa products, both OEM and private label, home solutions store offerings, and cleaning products.
• Native: Smart locks and RO products.

Role Overview

This position is for someone who can own a category end-to-end. The work will vary day to day, with responsibilities spanning city-level operations, growth initiatives, and cross-functional execution. The role is suited to someone who thinks like an entrepreneur or intrapreneur and wants direct ownership over business outcomes.

Key Responsibilities

• Drive growth in category volume and revenue across assigned geographies while maintaining a strong customer and partner experience at scale.
• Manage the day-to-day operational performance of the assigned cities with a focus on consistency and excellence.
• Lead important central growth initiatives for the category over time.
• Work toward sustainable and profitable expansion.
• Strengthen customer and partner affinity at scale.
• Guide a team confidently and help them succeed in line with Urban Company’s values.
• Coordinate with cross-functional teams to ensure quick and effective execution.
• Take full ownership of the business area and influence its direction and performance.

Requirements

• 2 to 4 years of experience in an operations, consulting, or strategy-related role.
• Proven experience leading teams and projects, with the ability to influence others and drive outcomes.
• Comfort working under strict timelines and delivering consistently.
• High energy, a problem-solving mindset, and enthusiasm for tackling difficult challenges.

What You Can Expect

• A strong work environment with significant ownership and room to grow.
• A career-oriented opportunity rather than just a job opening.
• The pace and energy of a startup combined with the structure and depth of a larger organization.
• Exposure to people you can learn from, who are also invested in your development.
• The chance to contribute to a mission focused on improving customer and partner experience.

Additional Information

This is a full-time onsite role based in Delhi, India.