Receptionist

About Motel One

Motel One is built around a distinctive turquoise identity and a strong team culture where people are encouraged to be themselves. The company values mutual respect, support and a shared approach across all levels, from leadership to trainees.

With a focus on contemporary design and high-quality service, Motel One aims to offer guests a comfortable stay that feels like a home away from home. Its portfolio includes more than 100 hotels across 14 countries, all known for stylish interiors, high service standards and prime city-centre locations at competitive rates.

As the originator and leader of the budget design hotel idea, the company continues to grow across major European cities and beyond.

Role Overview

In this position, you will be the first and final point of contact for guests, so your role is central to shaping their overall impression of the hotel. You will greet visitors in a warm, authentic and professional manner, helping to ensure each interaction is positive and memorable.

Your day-to-day work will include handling arrivals and departures, answering guest questions, and resolving requests efficiently and thoughtfully. Working closely with your team, you will help create a welcoming environment, stay attentive to guest needs and support the delivery of Motel One’s service standards throughout every stay.

What You Will Need

• Prior experience in hotel front desk operations or a customer-facing service role is preferred.
• Experience with Opera Cloud or another property management system is useful, though full training will be provided.
• A personable, polished and service-oriented approach is important for this role.
• Strong interpersonal communication, along with the ability to stay composed and organised in a busy setting, is required.
• You should be a collaborative team member who enjoys contributing to positive guest experiences.
• Careful attention to detail and the ability to juggle multiple tasks while maintaining service quality are essential.
• Applicants must already be living in Ireland and have the legal right to work there.

Additional Information

Motel One Dublin places great importance on its people and strives to maintain a supportive, lively and welcoming workplace where teamwork is central. Successes are celebrated collectively, and the company aims to make work enjoyable as well as rewarding.

Outstanding performance is recognised through a quarterly bonus program linked to guest satisfaction results and service excellence, allowing the team to benefit when guests have an excellent experience.

The employer is looking for someone whose attitude, personality and enthusiasm for hospitality are valued alongside professional experience.

Reward and Recognition

A generous quarterly bonus scheme is available, based on guest satisfaction scores and the quality of service delivered.