Quality Assurance Associate

About the role

This position sits in Dubai, UAE and reports to the Laundry Operations Manager. The role is focused on making sure every processed garment meets the required quality standard before it is sent out. You will oversee final checks, handle mismatches, and work closely with internal teams and external partners to prevent repeat quality issues.

About noon

Noon is developing a broad ecosystem of digital products and services designed to support daily life across the Middle East. The company is focused on fast execution, scalable solutions, and strong customer orientation, with a mission centered on reaching every door, every day. Everyday Labs serves as the innovation hub, where new concepts are tested quickly, turned into products, and used to move the business forward through high ownership and rapid iteration.

Key responsibilities

• Carry out final inspections to confirm that all processed garments satisfy the required quality standards before release.
• Match processed items with Order Management System records to confirm item-by-item reconciliation.
• Coordinate with partner facility supervisors on rework, quality concerns, and corrective actions.
• Spot repeated quality problems, investigate why they are happening, and suggest ways to improve processes and efficiency.
• Authorize completed orders for dispatch only after quality checks and reconciliation have been fully completed.
• Look into damaged, defective, or missing items and collaborate with the relevant stakeholders to close out the issue.
• Prepare and maintain daily QA reports, including performance data and trend observations for ongoing improvement.

Requirements

• 2 to 5 years of experience in quality control or garment/laundry operations.
• Strong analytical thinking, problem-solving ability, and close attention to detail.
• Experience dealing with third-party vendors or external partners is an advantage.
• Ability to handle escalations effectively in a busy, fast-moving operational setting.

Success measures

• Lower customer complaint levels linked to garment quality and processing standards.
• Better control and reduction of rework across processed orders.
• Consistently strong on-time QA clearance to support smooth dispatch operations.

Additional information

This is a full-time, onsite position based in Dubai, United Arab Emirates. The role is part of an operational environment where accuracy, escalation handling, and coordination across teams are essential.