Post Office Manager

Role overview

This position sits within a locally owned Shoppers Drug Mart store in Orleans, Ontario, and focuses on delivering postal and related convenience services while keeping customer needs front and center.

The core purpose of the role is to oversee full-service retail post office operations, including courier items, postal boxes, money transfers, and call-in parcels, while helping grow department revenue and maintain strong customer satisfaction.

Key responsibilities

• Set the tone for the team by modeling the organization’s core values.
• Participate in interviewing candidates and advise on final hiring decisions.
• Make sure post office cashiers follow store standards consistently.
• Train team members on their duties and provide ongoing coaching and direction.
• Support the FSM in completing performance reviews for post office cashier staff.

Customer service expectations

• Deliver service that goes beyond standard expectations for every customer interaction.
• Ensure team members maintain a professional appearance in line with the uniform policy.

Loss prevention and compliance

• Follow and reinforce all loss-prevention systems and procedures according to company standards.
• Ensure parcel-check procedures are followed properly.

Qualifications and working approach

The role calls for sound judgment, planning, and decision-making skills. You should be comfortable thinking independently when handling customer requests and able to ask the right questions to arrive at appropriate solutions. The position also requires the ability to carry out tasks and goals assigned by management.

Experience and skills

Relevant background in retail and cash handling is required, along with strong interpersonal skills, good time management, and the ability to stay organized. Clear verbal and written communication skills are important, as is a strong commitment to customer care.

Working conditions

This is a flexible-shift role and may include nights and weekends.

Why this workplace

Each store is run by an Associate-Owner, so you will be part of a local business supported by a national brand. The employer highlights a purchase discount program, flexible and varied schedules, competitive compensation, and online learning through Academy.

The organization also states that it values diversity and works to reflect Canada’s evolving communities through the people it hires and the culture it builds. Accommodation is available on request for applicants and colleagues with disabilities.

Compliance with laws is emphasized as part of the company’s Code of Conduct.

Compensation and hiring notes

The hiring range for this role is $18.20 to $20.55 per hour. Pay may vary depending on a candidate’s experience, knowledge, and the geographic region of the job. This posting is for a newly created position. The company also notes that artificial intelligence is used to help screen, assess, and/or select applicants for this role.