Operations Director

Role Overview

The Operations Director role at IZISOURCING is a part-time remote position focused on keeping daily operations running smoothly, improving internal workflows, and supporting delivery against client and business objectives.

Key Duties

• Set up, review, and improve operational processes so work is carried out efficiently.
• Track performance measures, review trends, and use data to guide decisions.
• Work across teams to coordinate activities and ensure commitments to clients are met.
• Support, guide, and manage team members while assigning work and using resources effectively.
• Oversee operational budgets and help control costs.
• Handle complex customer escalations and contribute to better service outcomes.
• Identify operational risks, report on performance regularly, and suggest practical improvements.
• Provide strategic input on best practices that strengthen operations and customer satisfaction.

Qualifications

• Strong background in operations management, with the ability to improve processes and monitor performance.
• Good analytical capability to interpret information, spot patterns, and support decisions.
• Proven experience managing teams through coaching, delegation, and collaborative leadership.
• Working knowledge of budgeting, cost management, and resource planning in an operations setting.
• Customer-focused mindset with the ability to resolve difficult issues and improve the client experience.
• Excellent written and spoken communication skills for documentation and remote teamwork.
• Ability to work independently in a remote environment with strong organization and time management.
• Leadership experience in operations, supply chain, or a similar area; exposure to sourcing or BPO environments is an advantage.
• Bachelor’s degree in Business, Operations Management, or a related field, or equivalent hands-on experience.

Additional Information

This is a part-time, remote position based in the United States. No further details were provided regarding compensation, start date, application deadline, duration, or vacancy count.