- 経験
- どれでも
- 給料
- —
- 求人情報
- 1
- 投稿済み
- 2週間前
- Work mode
- 在任中
- Resume
- Required to apply
Where you'll work
仕事内容
Role purpose
This position is focused on elevating customer service standards for the NBFC business by overseeing day-to-day operations, resolving escalations effectively, and strengthening the customer journey at every interaction point.
Key responsibilities
- Oversee the complete customer service operation across all communication channels.
- Take ownership of customer experience KPIs and maintain steady compliance with SLA commitments.
- Supervise a team of customer service executives while improving output, quality, and team engagement.
- Resolve complex and high-value customer complaints and drive them through to closure.
- Review feedback, complaint trends, and service performance data to pinpoint opportunities for improvement.
- Partner with teams such as Sales, Credit, Collections, Operations, and Technology to fix issues and simplify workflows.
- Lead initiatives that improve processes and introduce automation to make service delivery more efficient.
- Support adherence to RBI regulations as well as internal operating policies.
Additional information
Location: Maharashtra, India.