- 経験
- どれでも
- 給料
- —
- 求人情報
- 1
- 投稿済み
- 3週間前
- 作業モード
- 在任中
- 教育
- Diploma or Bachelor's degree in IT, Electronics, Telecommunications, or related field
- 資格
- 大卒者
- 再開する
- 応募必須
勤務地
仕事内容
Role Overview
The L1 Shift Engineer is responsible for providing first-level monitoring, troubleshooting, and support for network, LI system, and security infrastructure. This role ensures smooth operations of critical services in a 24x7 environment and escalates issues to higher-level teams when required.
Key Responsibilities
- Monitoring & Operations: Monitor network devices, servers, applications, and systems to ensure the uptime of critical LI infrastructure as per SLAs.
- Incident Management: Log, track, and resolve L1 incidents and service requests within defined timelines. Perform initial diagnosis, apply standard fixes, and escalate to L2/L3 teams when necessary.
- Shift Operations: Execute daily health checks, backups, and routine maintenance tasks. Maintain shift handover logs with complete incident details and actions taken.
- Compliance & Documentation: Adhere to Standard Operating Procedures (SOPs), LI policies, and regulatory guidelines. Update the knowledge base and maintain accurate incident documentation.
- Collaboration: Coordinate with cross-functional teams (network, security, systems, applications) for issue resolution and provide timely updates to stakeholders on incident status.
Required Skills & Qualifications
- Diploma or Bachelor's degree in IT, Electronics, Telecommunications, or a related field.
- Basic knowledge of networking concepts including TCP/IP, DNS, DHCP, routing, and switching.
- Familiarity with network monitoring tools such as SolarWinds, Nagios, Zabbix, or similar platforms.
- Understanding of basic Windows and Linux operating systems.
- Strong troubleshooting and problem-solving abilities.
- Willingness to work in 24x7 rotational shifts.
- Excellent communication and documentation skills.
About Bharti Airtel
Bharti Airtel Limited is a leading global telecommunications company with operations in 20 countries across Asia and Africa. Headquartered in New Delhi, India, the company ranks amongst the top 3 mobile service providers globally in terms of subscribers. In India, the company's product offerings include 2G, 3G and 4G wireless services, mobile commerce, fixed line services, high speed DSL broadband, IPTV, DTH, and enterprise services including national & international long distance services to carriers. In other geographies, it offers 2G, 3G and 4G wireless services and mobile commerce. Bharti Airtel had over 331 million customers across its operations at the end of June 2015. To know more please visit, www.airtel.com