Keyholder

About the Role

This is a Keyholder / Shift Lead position in a cannabis retail store. The employer operates a large retail network across British Columbia, Alberta, Saskatchewan, Manitoba, and Ontario, with a focus on delivering strong value, convenient access, and consistently low everyday pricing for cannabis customers.

What the Role Involves

As a dependable and self-driven Keyholder, you will act as a front-line representative of the brand, deliver a positive shopping experience, and help guide customers through product choices. The role suits someone who is comfortable taking charge of a shift, setting the tone for the team, and working in a busy retail environment.

Core Duties

• Make every customer feel welcome and supported from the moment they enter the store.
• Suggest products and share accurate cannabis product knowledge and education.
• Help keep the store running smoothly through merchandising, presentation, and general upkeep.
• Use the point-of-sale system, process transactions, accept payments, and provide receipts.
• Replenish stock, receive incoming deliveries, and carry out basic inventory verification.
• Follow all cannabis retail compliance rules, including checking identification where required.

Who Should Apply

• Applicants with prior experience in retail, customer service, or hospitality.
• People with strong verbal communication and a service-oriented mindset.
• Candidates who already hold a cannabis sales certification such as Selling It Right, SellSafe, CRTP, CRWTP, or CanSell.
• Those who meet the legal minimum age for the province, which is 18+ or 19+ depending on location.
• Individuals able to stand for long periods and lift items weighing up to 40 lbs.
• Applicants who can successfully complete a Criminal Record Check.

Why Work Here

• Opportunities to grow your career and move into internal promotions.
• Structured product training plus continued learning support.
• A collaborative and supportive team environment.
• Employee discounts on products across the retail brands.
• Competitive pay and flexible work scheduling.
• Access to an Employee & Family Assistance Program with confidential 24/7 support for mental health, wellness, finances, and family matters.
• Full-time employees may also receive health, dental, and prescription coverage, along with paid vacation.

Equity, Diversity and Inclusion

The company says it is committed to building a workplace that is inclusive, equitable, and diverse, where people feel respected and empowered. Applications are welcomed from people of all backgrounds, and hiring is not based on race, color, religion, gender identity or expression, sexual orientation, age, disability, veteran status, or other protected characteristics.

Application Note

Applicants who are enthusiastic about cannabis retail and delivering strong customer service are encouraged to submit an application.