IT Support Administrator

About the Role

CloudShare is a rapidly expanding SaaS business that provides secure and scalable virtual environments for collaboration, training, development, and day-to-day operations in cloud-based digital workspaces. Its platform supports virtual desktops, immersive teamwork, and protected remote infrastructure for enterprise and mid-market clients around the world.

The company is hiring a proactive, service-driven IT Support Administrator for its Denver team. This role focuses on delivering technical support across the organization, maintaining end-user devices, supporting cloud-based productivity tools, and helping ensure a secure, efficient IT landscape.

The right candidate will be highly structured, customer-oriented, and comfortable supporting both Google Workspace and Microsoft 365 in a dynamic SaaS environment. The position works closely with employees across departments to create a smooth technology experience while also contributing to security, compliance, and operational goals.

Key Responsibilities

• Deliver Tier 1 and Tier 2 support for hardware, software, network access, and account-related issues.
• Diagnose and fix problems involving Windows, macOS, mobile devices, and connected peripherals.
• Handle workstation setup, configuration, employee onboarding and offboarding, and the full device lifecycle.
• Administer Google Workspace tools such as Gmail, Drive, Groups, and the Admin Console, as well as Microsoft 365 services including Exchange Online, Teams, OneDrive, and SharePoint.
• Oversee user accounts, permissions, multi-factor authentication, and access controls across internal systems.
• Provide support for SaaS tools, single sign-on integrations, and identity management platforms.
• Assist with endpoint protection, patch deployment, encryption, vulnerability remediation, and device compliance efforts.
• Contribute to SOC 2 and ISO 27001 programs by gathering evidence, carrying out controls, and preparing for audits.
• Track and respond to security incidents, phishing alerts, and other suspicious events.
• Keep records of laptops, software licenses, and other IT assets.
• Support conference room systems, audio-visual equipment, and remote setup needs for distributed employees.
• Write and maintain technical guides, knowledge base content, standard operating procedures, and onboarding/offboarding documentation.
• Participate in IT initiatives, upgrades, workflow improvements, and technology deployments.

Requirements

• At least 3 years of experience in desktop support, IT support, help desk work, or a closely related position.
• Practical administration experience with both Google Workspace and Microsoft 365.
• Solid troubleshooting ability across Windows and macOS environments.
• Background supporting SaaS applications, account provisioning, and identity management systems.
• Familiarity with endpoint management and device administration tools such as JumpCloud, JAMF, or similar platforms.
• Experience using ticketing or service management systems such as Jira or comparable tools.
• Understanding of security fundamentals and compliance standards, including SOC 2 and ISO 27001.
• Strong written and verbal communication skills, along with a sharp eye for detail.
• Ability to juggle multiple priorities while delivering reliable support in a busy environment.
• Experience supporting hybrid and remote workplace setups.

Preferred Qualifications

• Experience with Okta, Azure AD, or similar identity and access management platforms.
• Exposure to EDR tools, endpoint security solutions, and vulnerability management systems.
• Previous responsibility for conference room technology and AV systems.
• Experience in a SaaS company or another fast-growing technology organization.

Benefits

• Medical, dental, and vision coverage.
• 401(k) retirement plan.
• Flexible paid time off.
• 12 paid holidays each year.
• Hybrid work arrangement with 3 days in the office and a modern downtown Denver location.
• Free parking.
• On-site gym access.

Compensation Note

The employer states that the compensation range will be shared in line with applicable pay transparency requirements. Final pay will depend on experience, skills, qualifications, and internal equity.