Front Office Supervisor

About the company

Accor is a global hospitality group that encourages individuality, continuous learning, and personal growth. The organization emphasizes purpose-driven work and invites people to help shape the future of hospitality while staying true to its values of passion, service, and openness to new ideas.

Role overview

The Front Office Supervisor is accountable for the daily running of the front desk during the assigned shift. This role leads the reception team, keeps front office activities operating efficiently, and makes sure guests are welcomed and assisted in a warm, professional manner throughout their stay.

Key responsibilities

• Support the Duty Manager in keeping front office operations running smoothly at all times.
• Review the shift roster at the start of duty and help ensure staff are deployed effectively for maximum efficiency.
• Assist the Guest Service Executive in resolving operational concerns.
• Help manage room inventory, follow hotel allocation guidelines, prepare arrivals, and accommodate special requests where possible.
• Work closely with housekeeping each day to ensure rooms are ready on time, departures are processed promptly, and VIP arrivals are properly checked.
• Maintain and update the Opera PMS system, using it confidently for front office tasks and helping others learn the system.
• Build strong working relationships so the shift team operates smoothly and guests receive professional, welcoming service in line with Heartist standards.
• Identify the guest’s concern accurately, understand the purpose of the request, and direct them to the appropriate person or department.
• Track service standards and escalate issues or concerns when needed.
• Assist the Duty Manager in managing guest requests and resolving complaints.
• Train both existing team members and new joiners as required.
• Support loyalty program promotion by acting as a Loyalty Ambassador for Accor Live Limitless and ALL Plus, including the ALL Star initiative.
• Assist the Assistant Front Office Manager or Front Office Manager with monitoring and reviewing retro-claims.
• Apply the Accor vision and demonstrate the company values in daily work.

Requirements

• A bachelor’s degree or diploma in hospitality management, or an equivalent qualification, is required.
• At least 3 years of relevant experience in a comparable role is needed.
• Prior leadership experience in a similar setting is considered an advantage.
• A strong service orientation is essential.
• Experience using Opera or a similar property management system is preferred.
• Excellent interpersonal skills, problem-solving ability, and a lead-by-example approach are important.

Additional information

This position is based in Singapore and is a full-time, on-site role. The salary or stipend was not specified in the source. Applicants should bring a hospitality mindset, be comfortable supporting both team members and guests, and be prepared to uphold Accor’s service culture and loyalty programs.

About Accor

Accor’s message highlights inclusion, learning, and the freedom to build your own career journey. The company invites employees to embrace challenge, create meaningful guest experiences, and contribute to a hospitality vision that is open, supportive, and ambitious.