Front Desk Administrator

Role overview

The Front Desk Administrator in Riyadh is central to both client service and revenue support. The position focuses on creating a polished first impression, improving repeat visits, assisting with bookings and retail sales, and keeping front-of-house activities aligned with the company’s standards and Saudi Municipality requirements.

The role reports to the KSA Operations Manager and is based in Riyadh, Saudi Arabia.

Core duties

• Welcome visitors courteously, register them, and direct them so they feel attended to and comfortable from the moment they arrive.
• Handle communication by phone, WhatsApp, and email in English and/or Arabic, making sure responses are timely and accurate.
• Coordinate appointments, confirmations, and reminders to help improve attendance rates.
• Address client concerns with empathy and work quickly to resolve problems in order to protect loyalty.
• Keep the reception and waiting spaces clean, orderly, and consistent with premium brand standards.
• Promote treatments, packages, and retail items in a confident, professional manner.
• Guide clients on aftercare, home routines, and follow-up visits to encourage repeat business.
• Follow up with past and prospective clients to support retention and return visits.
• Work toward monthly sales and upselling goals.
• Support in-branch marketing activities that help attract new clients.
• Maintain accurate records of clients, purchases, and preferences for personalized service.
• Enter bookings, payments, and transactions correctly in CRM/POS tools.
• Carry out daily cash closing and reconciliation with Finance.
• Prepare and share daily and weekly updates on appointments, revenue, and client feedback.
• Ensure hygiene, safety, and documentation practices remain compliant with Saudi Municipality standards.
• Coordinate with Operations on maintenance needs, supplies, and equipment servicing.
• Work closely with therapists, treatment coordinators, and management to keep client flow smooth.
• Attend training sessions to strengthen sales, service, and retention capabilities.
• Show punctuality, reliability, accountability, and flexibility with shift patterns.

Qualifications and background

A high school diploma or above is required, while a diploma in Administration or Customer Service is preferred. The role calls for 1 to 3 years of experience in front desk, sales, or customer service, ideally gained in beauty, wellness, or hospitality.

Strong MS Office skills are needed, along with familiarity with CRM and booking systems; experience with Fresha is preferred. English fluency is mandatory, and Arabic is an added advantage. The ideal candidate should also bring strong sales ability, upselling confidence, relationship-building skills, organization, and multitasking strength. Knowledge of Saudi Municipality hygiene standards is useful, and training will be provided.

Personal attributes

The right candidate will be service-oriented and commercially minded, with a professional, approachable, and emotionally intelligent style. Reliability, attention to detail, calmness under pressure, and a genuine interest in beauty, wellness, and client experience are all important.

Schedule and compensation

The working schedule is 48 hours per week with 2 rotational days off. Compensation includes a competitive salary plus performance-based commission. Additional benefits include medical insurance, training programs, and opportunities for career growth.

Application details

Applicants are expected to send their CV and a cover letter to the company’s careers email address.