Field Technician (FTTH)

Company overview

Yakol Connect is a telecom services company that specializes in bringing dependable fiber-to-the-home (FTTH) internet to homes and businesses. Its mission is to widen access to fast internet and raise the standard of digital communication for customers. The organization values customer satisfaction, prompt support, strong hands-on technical capability, and safe, efficient work in the field. Employees are expected to work together, keep learning, and contribute ideas in a practical, fast-moving setting.

Role summary

This full-time, on-site position in Accra is for a Field Technician focused on FTTH work. The role centers on installing, servicing, and repairing fiber optic connections for both residential and commercial sites.

What you will do

• Carry out FTTH installations at customer locations.
• Route, terminate, and organize cabling to required standards.
• Set up basic customer-side equipment and verify that it is working correctly.
• Test fiber connections to confirm performance, quality, and stability.
• Investigate faults, identify the cause of service problems, and restore connectivity.
• Record completed work accurately and keep documentation up to date.
• Explain installation steps, service updates, and simple equipment usage to customers in a clear way.
• Follow safety procedures while working in both indoor and outdoor environments.
• Work with the central operations team to coordinate tasks and resolve issues.
• Track materials, tools, and job completion details carefully.

Skills and qualifications

• Ability to troubleshoot connectivity and equipment issues quickly and effectively.
• Working knowledge of telecommunications systems, especially FTTH service environments.
• Understanding of telephony services for fiber-based voice support.
• Hands-on cabling ability, including fiber routing, termination, and cable management.
• Familiarity with fiber optic tools and testing instruments is an advantage.
• Basic network configuration knowledge is beneficial.
• Strong customer service and communication skills.
• Capacity to work safely in field conditions.
• Prior field technician experience is preferred.
• A relevant technical diploma or certification in telecommunications, networking, or a similar field is preferred.
• A valid driver’s licence is essential.

Additional information

Team members are encouraged to collaborate, learn, and grow while contributing to a workplace that values innovation and practical problem-solving.