Customer Support Specialist

About Fuse Energy

Fuse Energy is a future-focused renewable energy startup working toward a bold goal: delivering a terawatt of renewable power as quickly as possible. The company uses first-principles thinking and modern technology to create a significantly better energy system.

Backed by $170M from leading investors such as Multicoin, Balderton, Lakestar, Accel, Creandum, Lowercarbon, Ribbit, Box Group, and strategic angels including Nico Rosberg, the Co-Founder of Solana, and partners associated with Meta, Revolut, Spotify, Uber, and others, Fuse is scaling fast.

The business is building an integrated energy platform spanning solar, wind, and hydrogen development, real-time power trading, and distributed energy installations. By selling directly to consumers, the company reduces intermediary costs and shares the savings with customers.

Fuse is also developing the Energy Network, a decentralised ecosystem of smart devices designed to reward users in Energy Dollars for electrifying homes, moving demand to off-peak hours, and supporting grid balance. This helps improve grid stability, which is important for the growth of AI data centres and other energy-intensive industries.

Role Overview

Fuse is seeking a reliable and proactive Customer Support Specialist to be the first point of contact for customers. You will support users throughout their journey, from onboarding through everyday queries, while making sure they receive a consistently high standard of service.

This position is shift-based and includes overnight work as part of a 24/7 support setup. It offers practical exposure to the renewable energy sector and the opportunity to grow with the company as it expands.

Key Responsibilities

• Provide responsive post-sale support to customers through chat and email
• Help customers with questions about billing, tariff plans, and energy usage, while clearly communicating the company’s transparent pricing approach
• Handle service-related problems efficiently and with professionalism
• Guide customers on ways to improve their energy savings
• Partner with internal teams to improve the overall customer experience
• Work a 40-hour weekly shift schedule, including overnight shifts, with extra compensation for night work

Requirements

• Bachelor’s degree
• Strong spoken and written communication abilities
• Comfort working independently as well as within a team
• Customer-focused mindset with a genuine interest in helping people
• Good analytical and problem-solving skills, especially in difficult situations
• Interest in the energy sector and helping customers make informed choices
• Prior experience in customer service, particularly in energy or utilities, is an advantage but not mandatory
• Ability to work from the office

Benefits

• Attractive pay package with additional overnight shift compensation
• Biannual bonus opportunity
• Company-provided technology tailored to your needs
• Paid annual leave
• Breakfast and dinner allowance for employees working from the office

Additional Information

This is a full-time, onsite role based in London, England, United Kingdom.

The position follows a shift rota and includes overnight hours. The role requires 40 hours of work per week.