- 経験
- 1–4 yrs
- 給料
- —
- 求人情報
- 1
- 投稿済み
- 2時間前
- Work mode
- 在宅勤務
- 教育
- High school diploma or Bachelor’s degree
- Eligibility
- Candidates with a background in SaaS, e-commerce, fintech, healthcare, BPO, or technology-driven environments may be especially well suited. Multilingual communication skills are considered an advantage.
- Resume
- Required to apply
仕事内容
Job Summary
This role is for a service-oriented Customer Support Specialist who will assist customers remotely, resolve issues efficiently, and help create a positive experience across different communication channels.
Responsibilities
- Handle customer questions and concerns through email, chat, phone, or ticketing tools in a prompt and courteous way.
- Investigate and fix product, account, billing, and service-related problems.
- Keep customer details current in CRM and other support platforms.
- Route complicated cases to the appropriate internal team when needed.
- Work according to company procedures, support workflows, and SLA timelines.
- Guide customers through onboarding, product usage, and account setup.
- Coordinate with product, technical support, billing, and operations teams to resolve issues.
- Record customer conversations, problems, and resolutions clearly and accurately.
- Spot recurring issues and share suggestions that can improve processes or the product.
- Contribute to strong customer satisfaction and retention through reliable support.
Requirements
- High school diploma is acceptable; a bachelor’s degree is preferred.
- 1 to 4 years of experience in customer support, client support, or customer service.
- Strong spoken and written communication skills.
- Good troubleshooting, conflict-handling, and problem-solving abilities.
- Comfort using support and CRM tools such as Zendesk, Freshdesk, Salesforce, HubSpot, or Intercom.
- Ability to manage multiple tasks and a large number of support requests.
- Basic computer proficiency and troubleshooting knowledge.
- Capacity to work independently in a remote setup.
Preferred Qualifications
- Background in SaaS, e-commerce, fintech, healthcare, BPO, or technology-focused environments.
- Understanding of customer service KPIs such as CSAT, NPS, and SLA adherence.
- Experience with technical troubleshooting or account-related support.
- Exposure to working with distributed or international teams.
- Multilingual communication ability is an added advantage.