Customer Service Representative

About the Company

Renesas Electronics is a global, multicultural technology organization focused on innovations that power mobile computing, secure connected devices, autonomous driving, smart homes, smart factories, and more. Its technologies support products created by leading innovators worldwide. The company promotes learning, mentoring, and career growth in an environment built around future-focused electronics.

Role Overview

The Customer Service team is hiring a graduate from a business, marketing, finance, engineering, or related discipline to join as a DCSR in India. In this role, you will work closely with sales/channel partners and a global network of customer service professionals.

Key Responsibilities

• Provide administrative and reporting support, sharing information and assistance with both internal teams and external stakeholders.
• Help sales teams stay focused on design and customer-facing work by coordinating support activities and tracking KPIs.
• Act as a first point of contact for customer escalations, coordinating with ROM and regional AA teams as well as distributors to manage issues, communication, and logistics follow-up.
• Monitor changes in demand to support forecast and backlog alignment with CAM, including backlog corrections and quote/registration linkage to backlog coverage.
• Handle sample-related support such as ordering, tracking, and follow-up.
• Support distribution initiatives such as demand and supply transfers, stock rotations, and related projects.
• Assist with distribution asset review meetings by preparing presentations and sharing data on supply, demand, and process improvements.
• Keep accurate stock in/out records and contribute to internal stock audits.
• Support customer order processing and follow-up to help ensure on-time delivery.
• Assist with quote-to-cash activities, including quote preparation, order entry, pricing checks, and invoicing.
• Coordinate with procurement, logistics, finance, and credit control teams to keep fulfillment and collections running smoothly.
• Maintain detailed records of customer communication, orders, quotations, and payment progress.
• Answer queries about product availability, pricing, delivery timelines, quotations, and billing.
• Prepare sales reports and supporting documentation for sales leadership.
• Help organize sales meetings, presentations, and events.
• Share customer and market feedback with the marketing team.
• Continuously build knowledge of semiconductor products, industry trends, and quote-to-cash processes.

Requirements

• A bachelor’s degree in business, engineering, marketing, finance, or a similar field.
• At least 3 years of practical experience in customer service, sales support, or a comparable role.
• Strong teamwork skills and the ability to collaborate across regions with a proactive, relationship-oriented approach.
• Comfort working in a fast-moving environment and adapting to changing ERP systems, reports, and procedures.
• Sound analytical and quantitative ability, including the capability to identify trends and suggest solutions.
• Excellent written and spoken English with clear communication for internal and external audiences.
• Ability to work independently and solve problems effectively.
• Strong proficiency in MS Excel and other Microsoft Office tools.
• Exposure to SAP, Model N, Salesforce, or Power BI is an added plus.

Additional Information

Renesas Electronics is an embedded semiconductor solutions provider driven by the purpose of making life easier. As a major expert in embedded processing with broad system-level know-how, the company delivers scalable solutions for automotive, industrial, infrastructure, and IoT markets across a wide portfolio that includes High Performance Computing, Embedded Processing, Analog & Connectivity, and Power.

With more than 21,000 professionals across over 30 countries, Renesas continues to expand its reach by enabling digital transformation and building power-efficient, sustainable technologies for the future.

What You Can Expect at Renesas

• Opportunities to grow in technical and business roles across multiple product groups and corporate functions.
• The chance to make a meaningful impact by helping develop innovative products and solutions for global customers.
• A flexible, inclusive workplace that supports performance and wellbeing, including remote work options and employee resource groups.

Equal Opportunity Statement

Renesas Electronics is committed to equal opportunity and affirmative action hiring. The company supports diversity and maintains a workplace free from discrimination based on sex, race, religion, national origin, gender identity or expression, age, sexual orientation, military or veteran status, or any other protected basis.