Customer Relations Manager

Role overview

This opportunity is for a Customer Relations Manager in the United States, hired on behalf of a partner organization that oversees the application and selection process. The role sits at the center of customer success for complex B2B technology products in industries such as gaming, iGaming, and sports betting. You will be responsible for guiding strategic accounts through onboarding, implementation, launches, and ongoing adoption, while making sure they get strong value from the platform. The position blends relationship ownership with project coordination and requires close partnership with Product, Engineering, Delivery, and Customer Support teams.

You will work in a global, fast-moving environment where customer satisfaction, retention, and expansion are key outcomes. This is a visible role with direct influence on client experience and long-term account health.

Core accountabilities

• Act as the main contact for assigned customer accounts and maintain dependable, professional communication with all stakeholders.
• Oversee the complete customer journey, from onboarding and implementation through feature releases, launches, and post-launch support.
• Bring internal teams together so execution stays aligned with customer expectations and business priorities.
• Track account health, satisfaction, key metrics, and product usage patterns, then share clear updates and practical insights with internal and external partners.
• Spot opportunities to grow accounts through deeper product adoption and additional services.
• Run customer-facing meetings such as kickoff calls, training sessions, progress reviews, and business reviews.
• Represent customer interests inside the company while clearly surfacing risks, dependencies, and mitigation plans.
• Keep documentation, project records, and communication materials accurate and up to date for smooth handoffs and continuity.

Requirements

• 3 to 5 years of experience in customer success, account management, project management, or customer service, ideally in SaaS, gaming, sports betting, or a similar tech-led environment.
• Demonstrated ability to manage customer relationships end to end and deliver complex work across multiple stages.
• Working knowledge of software environments, including APIs, web technologies, SDLC, and Agile practices.
• Strong verbal and written communication skills, with the ability to explain technical topics to both technical and non-technical audiences.
• Excellent organization and multitasking skills, with the ability to juggle several priorities in a dynamic setting.
• Comfort using collaboration and project tools such as Jira, Confluence, Microsoft Office, and Google Workspace.
• A customer-first approach, strong interpersonal skills, and the ability to build trust across varied stakeholders.
• Willingness to travel up to 40% when required, including occasional international travel; a valid passport is necessary.
• Preferred background includes online gaming, sports betting, product analytics, or commercial account expansion experience.

Benefits

• Annual base pay ranging from $98,000 to $155,000 depending on experience and location.
• A comprehensive PTO policy plus paid company holidays.
• Paid parental leave for major life events.
• Medical, dental, and vision insurance coverage.
• Short-term and long-term disability insurance, along with life insurance.
• 401(k) plan with employer matching.
• Supplemental training programs and ongoing learning opportunities.
• Fully remote work setup with collaboration across global teams.
• An inclusive, innovation-focused culture that supports diversity and professional growth.

Application and hiring notes

This role is managed through a partner company, and that partner handles applications and next steps. Applications are reviewed through an AI-supported matching process designed to compare candidates against the role’s core needs before a shortlist is shared with the hiring company. Final interviews, assessments, and hiring decisions are completed by the employer’s internal team.

Data privacy and processing

By applying, you acknowledge that your personal data may be processed to evaluate your candidacy and shared with the hiring employer. The processing basis includes legitimate interest and pre-contractual steps under applicable data protection laws, including GDPR. You may exercise rights such as access, correction, deletion, and objection at any time. AI tools may also assist in parts of the recruitment workflow, such as reviewing applications, analyzing resumes, or identifying inconsistencies, but human judgment remains central to the final decision.