Customer Care Representative

Role overview

Emirates NBD is looking for a UAE National Inbound Customer Service Associate to join its contact center in Ras Al Khaimah. This position supports the bank’s goal of attracting and developing national talent in a modern, collaborative workplace. The role centers on helping customers over the phone, sharing accurate information about banking products and services, and maintaining a high standard of customer care.

Key responsibilities

In this role, you will manage incoming calls professionally, respond to customer questions, and provide clear guidance on banking offerings. You will also handle requests and complaints, record and direct service issues to the right teams, and follow internal procedures as well as privacy and information security requirements.

Requirements

Applicants must be UAE Nationals with a Family Book and be based for the role in Ras Al Khaimah. A bachelor’s degree in any discipline is required, along with strong written and spoken English. The position also calls for solid problem-solving ability, confidence under pressure, a positive mindset, and willingness to learn. Candidates should be prepared to work rotating shifts and weekends.

Benefits

The position offers a competitive salary, performance-based incentives tied to KPIs, health insurance, career growth opportunities, and employee staff benefits from Emirates NBD.

Additional information

This opportunity is part of Emirates NBD’s commitment to supporting young national talent and developing careers within the UAE banking sector.