Customer Care Internship Executive

Role overview

This opportunity is for a Customer Care Internship Executive with The Muthoot Group. It is a 6-month, on-the-job internship designed to build customer service and communication capabilities. The role is based at the branch closest to the candidate’s residence, ideally within a 5 km to 10 km radius. After successful completion of the internship, selected candidates may move into the Junior Relationship Executive role, with scope for further growth.

Compensation

The compensation range mentioned is ₹2.50 LPA to up to ₹2.92 LPA per year, including salary and variable pay, after completion of the internship. The internship itself is stipend-based, and the role notes that fresher candidates are taken for this program.

Core responsibilities

The position involves customer interaction, lead generation through outbound calling, handling service requests, and supporting day-to-day branch operations. Candidates are expected to work with customers professionally, resolve queries, and contribute to customer satisfaction and retention.

• Make at least 100 calls per day for lead generation, customer acquisition, and retention activities.
• Answer customer questions and explain products and services clearly.
• Resolve complaints, process orders, and provide timely solutions.
• Participate in customer service initiatives that improve satisfaction and loyalty.
• Support the use of customer feedback to improve service quality.
• Carry out routine administrative work such as data entry, record keeping, and follow-ups.
• Work with team members to improve service efficiency and meet customer expectations.
• Gain exposure to financial products and help customers with their needs.
• Strengthen communication and problem-solving abilities through direct customer contact.

Eligibility and requirements

Applicants should be graduates from any discipline, from a recognized university, and must be freshers who completed graduation between 2020 and 2025. The role calls for strong communication, a customer-first attitude, and the ability to perform in a fast-paced environment. A positive mindset, willingness to learn, and a collaborative approach are also important.

Training and growth

The internship includes comprehensive on-the-job training with government certification. It is intended to provide hands-on exposure to customer care and relationship management, along with practical development in communication, issue resolution, and customer handling.

Career progression

After completing the 6-month internship successfully, high-performing candidates may be promoted to Junior Relationship Executive. The organization also mentions additional growth opportunities based on performance, along with performance-linked incentives.

Location details

Vacancies are mentioned across multiple Hyderabad-area branches, including Chanda Nagar, Diamond Point, Towlichowki, Patancheru, Langer House, Kukatpally, Chinthal, Balanagar, Shobana Colony, Secunderabad, Bowenpally, Market Yard Isnapur X Road, Manikonda, Pragathi Nagar, Old Bowenpally, Yusufguda, Vengal Rao Nagar, Nallagandla, and Kavuri Hills.

How to apply

Interested candidates were asked to share an updated resume with the regional HR contact, call the provided number, email the listed address, or attend a walk-in at the Hyderabad office mentioned in the source.