Customer Care Executive

Role Overview

Helius Technologies is hiring a Customer Care Executive for a Singapore-based onsite role on a renewable 1-year contract. The position calls for someone who can handle customer queries, maintain service quality, and support operational accuracy in a fast-moving environment.

Key Responsibilities

• Listen carefully to customer concerns, understand the root issue, and provide the most appropriate solution.
• Handle and close at least 90% of incoming queries at first contact without needing escalation.
• Record all case details accurately in the CRM system in line with internal process requirements.
• Spot recurring issues and suggest process or service improvements where needed.
• Keep up to date with changing policies so guidance shared with customers remains accurate and current.
• Continue learning to strengthen product, process, and role-related knowledge.
• Take part in cross-training to build capability across additional domains.
• Manage multiple workstreams at the same time while staying effective in a dynamic, policy-driven environment.
• Carry out other tasks assigned by the supervisor as required.

Experience Requirement

The role requires 1 to 2 years of relevant experience.

Additional Information

This is a 1-year renewable contract position. Applicants are expected to share their updated resume along with their full name as per Passport or IC, current salary, expected salary in SGD, notice period or availability, residential status in Singapore, and reason for change.

Location: Singapore, Singapore.